When I try to add in a base layer, the whole program crashes. I tried clearing cache and unchecked enable hardware acceleration but the problem still persists. I have access to this program through my university, so the program is not installed into the computer, instead I download it each time from my school's website. Is anyone else having these problems or have an suggestions as to how to fix this? Thanks!
I have access to this program through my university, so the program is not installed into the computer, instead I download it each time from my school's website.
Are you referring to ArcMap? Does it mean you are using ArcMap in a Remote Desktop?
Meanwhile, check if the graphics card driver is updated. Also check-out the probable issues and workarounds given in the following blog. Troubleshooting issues adding ArcGIS Online basemaps to ArcMap | Support Services Blog
Yes, I'm referring to ArcMap in a Remote Desktop. I will try out some of the suggestions in the link. Thanks!
Disable Hardware Acceleration on the machine which has arcmap installed on it. Customize > ArcMap Options > Data View Tab, uncheck Hardware Acceleration.