Latest Contributions by JonathanQuinn

I'm a bit doubtful that the problem is as simple as stopping and starting the standby. We go through a considerable amount of regression testing and this problem has not been discovered internally. The fact that you had many db folders means that the standby is unable to rejoin; that behavior is not described in the bug. Anyway, we'll need to have a close look at that issue. ... View more

You'll need to check why the java.exe process is not starting. You can look at the logs under <install directory>\framework\runtime\ds\usr. They may tell you why it won't start. ... View more

You need to set the BACKUP_STORE_PROVIDER property in the properties file. If you're saving the backup to disk, you need to set the property to FileSystem. The properties file describes the possible values. ... View more

An in-place upgrade, (installing a new version on top of a previous one), is actually running an uninstall and install behind the scenes. The time it takes to install is the time it takes to both uninstall and install. It may be helpful to split those two operations to see how much time each take. I would also standardize how you're uninstalling; through the UI or silently. My assumption is through the UI will take longer, because I think the install process does more to "inventory" the install? Anyway, the install, (or uninstall/install process if it's an in-place upgrade), time is not impacted by content, because only the binaries are changing; not the data within the portal. ... View more

No, there haven't been any changes at 10.8.1 to support blocking administrative access to the Portal Administrator directory. I suggest you either create an Idea on the Ideas site, or contact Support to log an enhancement request. ... View more

Yes, you can set up "Site A" using the E:\ drive for everything, (install paths, data directories for each component, etc) and then set up "Site B" using the C:\ drive. The machine does not have to have an E:\ drive. Then, take a backup from Site A and restore to Site B. This is what I tested to ensure that the documentation can be updated. ... View more

What version are you using? There is a bug related to logs directory being different, which causes a failure: BUG-000127848 When completing a webgisdr Disaster Recovery/Migration to a secondary Enterprise, and we are utilizing different ArcGIS Server directory/config-store folder structures, we will be met with failure due to the logs folder not being able to find the path it has been configured with. This is resolved in 10.8.1, but it sounds like it's only the install paths that are different; all other paths are the same. We're removing the following line from the WebGIS DR tool help, because restoring to a site with different install paths and directories has been tested and does work: If you restore to a different machine—for example, if the machine where you had Portal for ArcGIS installed cannot be recovered and you need to restore to a new machine—your installation directory must have the same name on the new machine. ... View more

There are many customers who have success with the tool. My assumption is that the contents of your file are incorrect. Are you still entering them in the format username@domain|viewer|viewer? If so, that doesn't match the format the tool expects, as described in the documentation linked in the first comment: Add members to your portal—Portal for ArcGIS | Documentation for ArcGIS Enterprise  <login>|<email address>|<name>|<role>|<user type id>|<description>|<Idp UserName>|<first name>|<last name> ... View more

ArcGIS Pro is likely complaining about the certificate used for the Admin URL of the deployment. If you looked at the certificate, (clicking on the View Certificate button), is the CN the wildcard, or the FQDN of the machine? If it's the FQDN of the machine, you can do two things: 1) Import the certificate into the Trusted Root Certificate Authority store on any machine that will be connecting to the deployment 2) Import a new certificate to use for ArcGIS Server's web server     Configure ArcGIS Server with an existing CA-signed certificate—ArcGIS Server | Documentation for ArcGIS Enterprise  Going through the first suggestion is a bit burdensome because you need to do that on any machine running ArcGIS Pro. Going through the second suggestion is a better option because as long as the client machine trusts that signed certificate, you won't see the popup. ... View more

It sounds like an internal memory cache component couldn't start up, which listens on a port between 5701 and 5703. Do you have anything running on those ports? ... View more

Shanon Loughton‌ can you take a look at the localhost logs under <install directory>\framework\runtime\tomcat\logs? They'll show why the Sharing API is not initializing and returning a 404. ... View more

FATAL: no pg_hba.conf entry for host "::1", user "myuser", database "arcgis", SSL off This error is not indicative of the database not starting; Portal checks whether the database is up and in some places, doesn't pass in the right username. The process then assumes the check will use the account used to run the Portal for ArcGIS service which returns the error. Are you testing in a cloud deployment, or on premises? Can you access the Sharing API, ex https://machine.domain.com:7443/arcgis/sharing/rest? ... View more

Create the 0bc97df7f18945d19d3224e6be3b1ec1 folder within the /home/gis/arcgis/portal/usr/arcgisportal/content/items directory and the export will go through. Do this for any folder that fails. ... View more

As of 10.5.1, multiple clusters are deprecated: About ArcGIS Server clusters—ArcGIS Server Administration (Windows) | Documentation for ArcGIS Enterprise  How to migrate to single-cluster ArcGIS Server sites ... View more