Latest Contributions by JonathanQuinn

Hm, there really isn't a need to run separate backups of ArcGIS Server and the ArcGIS Data Store, since those backups are included in the backup of the WebGIS DR tool. We can look into whether we should remove those bullets. If an upgrade fails, then yes you can't restore a backup taken with the DR tool to get back to a functioning state. You'll need to uninstall, reinstall, and configure the software at the same version you were upgrading from before you restore the backup. Aaron Booterbaugh, can you expand on your comment below? Once you upgrade and have to go back without a VM snapshot the new install of the older software has different keys and the DR does not work in this case. What keys are you referring to? The DR tool simply calls into the import site operations available for each component. As long as the software is installed, authorized, and configured, the restore will go through. This likely takes more time than reverting to a VM snapshot. We put out a blog on minimizing downtime and risk when upgrading which can be followed if resources permit: Minimize downtime when upgrading ArcGIS Enterprise  ... View more

That article has been around for some time, so it's very likely that information has changed since it was first written. I believe it was written in collaboration with Microsoft, but not entirely sure. We can review it and update where necessary. Thanks for the feedback. ... View more

Request IDs are added to some operations so you can track the request through all stages of it getting completed: https://enterprise.arcgis.com/en/server/latest/administer/windows/work-with-server-logs.htm#:~:text=Request%20ID,request's%20lifecycle%20in%20the%20system. ... View more

Yeah, just an unfortunate requirement of the underlying language of the tool. We can update the documentation to indicate any back slashes have to be escaped, and provide an example of doing so. ... View more

The content within the portal home application is all driven from searches. For example, when you navigate to your home page, there are search requests that find the group you chose to display as the feature maps, etc. Those are based on what's in the index, so you can monitor those requests and see if the same request returns content sometimes, but not others. Is this a standalone portal, or a highly available portal? ... View more

Right, all back slashes have to be escaped. So \\ will turn into \\\\. ... View more

Yes, you'll still need to perform the steps described in the article. How the browser handles IWA is separate from how the web servers will trust (or not trust) the tickets that are generated. I found a blog that describes this a bit: On Load Balancers and Kerberos  Bit of a different context, but the same principle applies. ... View more

Are the components on separate machines? For example, Portal on one machine, Server on another? If so, you need to use a UNC path for the SHARED_LOCATION. The BACKUP_LOCATION can be on the local machine if you have enough space, or a UNC path. ... View more

It seems like you moved the webgisdr.bat file into the root C:\ drive? The .bat file relies on libraries within the lib folder in the webgisdr folder (C:\Program Files\ArcGIS\Portal\tools\webgisdr). Can you try to run the DR tool from the C:\Program Files\ArcGIS\Portal\tools\webgisdr directory instead? You can still pass in the properties file from a separate directory. ... View more

Can you post the full console output when running the tool? You can scrub any identifying information like machine names if you need to. ... View more

While the license issue would cause a failure, it'd be a different failure and one that would be explicit about the licenses needing to be the same. In this case, I'd agree it appears to be a networking problem. What you could try to do rule out network related issues is define an entries in the etc\hosts file on each machine so you can control how they speak to one another. For example, machine1.domain.com has an IP of 10.0.0.1 and machine2.domain.com has an IP of 10.0.0.2. Within the etc\hosts file on each machine, add: machine1.domain.com 10.0.0.1 machine2.domain.com 10.0.0.2 The software will look at the etc\hosts file first when performing hostname resolution. If that does work, then it may help prove it's something within DNS/your network. ... View more

Your config-store is set to the a local path, you need it to point to a share: Expand from one ArcGIS Server machine to multiple machines—ArcGIS Enterprise | Documentation for ArcGIS Enterprise  ... View more

Already have a case open with ESRI support. My first contact said the re-indexing was not supported in 10.7.1 so did not attempt. Reindexing is absolutely supported at 10.7.1, and every version before and after that, forever. I'm not sure how that information was relayed, but that is not correct. The database will run as the same account that runs the Portal for ArcGIS Windows service. Starting the database yourself may help, as long as you attempt to start it as the same account used for the Portal for ArcGIS service. Starting the database as a different account may return errors that are not relevant. PANIC: could not open control file "global/pg_control": permission denied If you see the above error when attempting to start the database as the Portal for ArcGIS Windows service, then it's clear there's a permissions problem. You can also look at the Event Viewer which should have some errors about attempts to start. There may be a lot of other noise in there (postmaster.pid not found, something about making sure things are installed, etc), but there may be some explicit errors about not being able to start PG. ... View more