Latest Contributions by Pei-SanTsai

I just recently upgraded my Test & Development ArcGIS Enterprise from 10.8 to 10.8.1.  I ran into an issue configuring Portal web adaptor in Development environment with "initial administrator account" username and password as I didn't have an issue with Test environment, see attached image.  Portal machine and Portal for ArcGIS services were running.  So when I access https://portalmachine.domain:7443/arcgis on the portal machine with initial administrator account username and password, I couldn't get in.  I could only log in with my own username & password.  Contacted ESRI Support and found out that I must have "initial administrator account" as a Creator/Administrator on my Portal in order to configure Portal Web Adaptor.  I did remove initial administrator account for Dev & Production environment to free up the name users account for other user as per ESRI documentation, About the initial administrator account, "The initial administrator account user name and password are stored by Portal for ArcGIS. The initial administrator is not an operating system account, and has no relation to the Portal for ArcGIS account. Later, you can specify other accounts as administrators, demote the initial administrator to a role with fewer privileges, or delete the initial administrator if you choose."  If initial administrator account is required to configure Portal's web adaptor starting from 10.8.1, should ESRI changes the documentation that initial administrator account should not be deleted?  If this is new, why did ESRI changed for the 10.8.1, it's taking a name user account and doesn't make much sense to me.    ... View more

I noticed my viewers weren't displaying real time feeds this morning.  I logged on my GeoEvent Server and noticed the services related to GeoEvent were down (ArcGIS GeoEvent Gateway, ArcGIS GeoEvent Server & ArcGIS Server).  I was having issue restarting the services.  When I started ArcGIS server services, it shown it's running but when I checked the properties, it shown stopped & under the ArcGIS Server on the left pane, it shown Start the service, please see attached GeoEvent Services.PNG.  If I restarted ArcGIS GeoEvent Gateway even though ArcGIS Server service wasn't actually running, but the status of "Running" under ArcGIS Server disappear.  ArcGIS GeoEvent Gateway status shown Running & the left pane shown stop & restart service but the properties shown the service is stopped, please see attached GeoEvent Gateway Services.PNG.  This happened when I tried to restart these two services.  While trying to figure out the issue, I stopped ArcGIS GeoEvent Server services, then I couldn't even get it start it, I had to restart the server in order to be able to restart the services.  When I tried to access ArcGIS Server Manager, I got "No services was found."  I was troubleshooting on my Production GeoEvent server first (10.6.1 version), then I logged on my Test GeoEvent server (10.8 version), both servers had exactly same issues and happened on the same day.  I checked with our network & security team that nothing has been changed yesterday.  I was able to get my real time feed yesterday.  I followed HowTo:  Administratively Reset GeoEvent Server (10.5.x / 10.6.x) on my Test environment and still having the same issue.  I'm using Windows Server 2016 Standard for both environment.  I would like to know if anyone has the same issue and/or know how to resolve the issue. RJ Sunderman ... View more

I'm using ArcGIS Enterprise 10.6.1 with federated server. Is the download feature only available to Level 2 Name User only? We have an Enterprise Site with Categories for exploring the data. As a Level 2 name user, I’m able to Download data in all different format (shapefile, spreadsheet, KML, Excel, FGDB, GeoJSON & Feature Collection) without any problem, but when a Level 1 name user tried to download the data, it’s show “Status: An error occurred. Downloaded failed.”   How can a Level 1 Name User be able to download a hosted feature layer on internal Portal for ArcGIS? Portal for ArcGIS documentation under Use --> For Consumer --> Download Data ( https://enterprise.arcgis.com/en/portal/10.6/use/access-data.htm), this seems like everyone should have the ability to download the data?  Is there a special setting that I'll have to enable on my Portal in order to make this available to my organization? ... View more

Per documentation, Insights for ArcGIS required base ArcGIS Enterprise Deployment with web adaptors installed for portal & server .  Required base ArcGIS Enterprise deployment ArcGIS Server, licensed as ArcGIS GIS Server Standard or ArcGIS GIS Server Advanced. Portal for ArcGIS. ArcGIS Web Adaptor (one for portal, and one for server). ArcGIS Data Store (configured as a relational data store). I don’t have web adaptor for the federated server as it's not required for the federation per documentation, but to install Insights, I will need to install the web adaptor for the federated server.  I have services published to the hosted server. ESRI doesn’t recommend to unfederated the server.  I would like to know if I’m able to install web adapter for the federated server and use ArcGIS Online assistant to rename the services published to the hosted server?  Any recommendation how I should proceed in this case? ... View more