Latest Contributions by MichaelBranscomb

Paul, Unfortunately I don't think the file attached correctly. Presumably you clicked send on the error reporter (which means we'll have received it and analysed the dump file) but if you want to try reattaching it (or email it directly to [email protected]) that's fine. Regards Mike ... View more

Hi, Hopefully the Add-in on ArcGIS.com will see you right: http://www.arcgis.com/home/item.html?id=f882012cf82a477f85c59dde25252a1d Cheers Mike ... View more

Ryan, As you said, these type of intermittent problems are exceedingly difficult to track down. Yes - if you have ArcGIS Server under maintenance you should be entitled to tech support for ArcGIS Explorer (as client of your ArcGIS Server implementation). RE: Example services you provided - I'll keep checking them everyday to see if i notice any issues. RE: Shapefiles - I'm not aware of any issues related to path length or complexity. Regards Mike ... View more

Donna, Are we talking about ArcReader or ArcGIS Explorer? (this is the ArcGIS Explorer forum). Cheers Mike ... View more

Rob, I'm not aware of any issues with a multi-monitor setup in 1200 or of anything we might have fixed relating to this for 1500 - but perhaps this is not exactly what you meant - maybe you can clarify what you mean by 4 displays. Regards Mike ... View more

Paul, The 3D display requires OpenGL. I'm not aware of any OpenGL interception / redirection issues with Windows 7 (there were reports before Vista was released that this was going to be the case but it didn't happen) but we have some great 3D guys who know their stuff so I'm confident they'll be aware of any potential issues that might crop up. Are you experiencing the same issue on all the PCs you have tried? Regards Mike ... View more

Tina, There are several resources which should help you: the user help, blog posts and user conference materials. 1. Help docs: http://webhelp.esri.com/arcgisexplorer/1500//en/welcome_page.htm 2. Blog: http://blogs.esri.com/Info/blogs/arcgisexplorerblog/default.aspx 3. Conf materials: http://proceedings.esri.com/dvd/uc/2010/uc-index/uc/workshops/tw_626.pdf If you do find yourself needing to write a more intoductory document hopefully you'll find everything you need in the above resources. Regards Mike ... View more

Nicholas, What URL are you trying on your server? To get custom Locator services working you'll need to specify the URL all the way to the actual service e.g. http://sampleserver1.arcgisonline.com/ArcGIS/services/Locators/ESRI_Geocode_EU/GeocodeServer. Regards Mike ... View more

Hi, On your dev machine what happens if you check the file exists first e.g. System.IO.File.Exists() or create a new in memory BitMap from the file on disk before using in the CreateMarker method? Cheers Mike ... View more

Rob, To use an Annotation Feature Class you'll first need to create a Layer file (.lyr) for it in ArcGIS Desktop - we don't support adding it directly from a Geodatabase. Another option for quickly labelling content whilst in the application is the Feature Labeller Add-in on ArcGIS.com: http://www.arcgis.com/home/item.html?id=856431c3611b4ffa847938906a5ea43d. Cheers Mike ... View more

Rob, Hopefully the instructions on using ArcGIs Explorer in a disconnected environment or behind a firewall should see you right: http://webhelp.esri.com/arcgisexplorer/1500//en/firewall.htm. Regarding low cost data - you could look into crowd-sourced data such as OpenStreetMap - which can be processed in ArcGIS Desktop or downloaded as Shapefiles. ESRI (UK) produced a document on using OSM in ArcGIS: http://www.esriuk.com/literature/documents/OpenStreetMap%20v12.pdf which includes links to download the processed data fro various sites/mirrors. If you install the OSM editor from ESRI (http://esriosmeditor.codeplex.com/) you'll get some Layer Files for the data too, although I haven't looked at them directly to see how they render in comparison to the OSM basemap on ArcGIS.com. You could also try the ESRI Data and Maps group on ArcGIS.com: http://www.arcgis.com/home/group.html?owner=esri&title=ESRI%20Maps%20and%20Data Regards Mike ... View more

Jerry / Ari, Unfortunately we weren't able to support time-aware layers in ArcGIS Explorer 1500 out of the box. Using the new Query functionality in the API (see below) you can apply query definitions to local feature layers (and service layers but for performance reasons I'd avoid that route for a time slider environment). For services with time-aware layers I would suggest looking at either the SOAP or REST API. I've always favoured the SOAP API for accessing ArcGIS Server from Explorer but REST seems to be increasingly in the other client environments so you might want to consider it. As Ari points out, when you add KML the UI enables you to any time-based content in the KML. FeatureLayers: http://help.arcgis.com/en/arcgisexplorer/1500/sdk/componenthelp/index.html#/QueryDefinition_Property/000300000sn9000000/ Regards Mike ... View more

Donna, Does your Locator support intersections? - http://help.arcgis.com/en/arcgisdesktop/10.0/help/index.html#//002500000010000000.htm To use a custom Locator Service out of the box you'll need to create a new Application Configuration - see the following help links: http://webhelp.esri.com/arcgisexplorer/1500/en/appconfig_manager.htm http://webhelp.esri.com/arcgisexplorer/1500/en/firewall.htm Regards Mike ... View more

Dan, My feeling is that this is likely to be a network topology /security thing relating to where the map images are being placed when rendered by the server and/or something to do with the security that has been set up for the server (because you had to enter a username/password). You best bet is to talk the the guys who adminster the ArcGIS Server in the other branch/dept and try to understand the network/security setup. One last thing - could there be a proxy server between you and the other server? (see for more info: http://webhelp.esri.com/arcgisexplorer/1500//en/proxy_server_settings.htm) Regards Mike ... View more

Jason, I can appreciate that perhaps a little more information on why the file is invalid would be useful, but that is expected behaviour - Personal Geodatabases are not supported in ArcGIS Explorer. File Geodatabases are the preferred data type for local data, even at 9.X. Regards Mike ... View more