Latest Contributions by Ruth_JiatengXu

Hi all, Survey123 hotfix2 is on production right now, the report generation failure with the error "An error occurred when preparing" is fixed. Thanks. Ruth ... View more

Hi Mattew and Yulia, Matthew Adam‌ Yulia Mamonova‌ The fix of "An error occurred when preparing." is already on the production website. Thanks a lot for the support! Thanks, Ruth ... View more

Hi all, The fix is now available on the production website. Thanks all for the support! Thanks, Ruth ... View more

Hi all, The fix is now available on the production website. However, if you have a very long external choice list in your survey, you may still encounter the "An error occurred when preparing" error, which will be fixed in 3.11 hotfix2. Thanks, Ruth ... View more

Hi Matthew, We know there is an issue raises "An error occurred when preparing." when printing a survey with a very long external choice list. We will have this fixed on 3.11 hotfix2, which will soon be available on BETA for testing. I will let you know when the fix is available on BETA and production. Thanks, Ruth ... View more

Hi Jim, Thanks a lot for sharing the issue, your post really helps us diagnose the issue. Before we fix the issue, could you please try using the data page link to share the result? https://survey123.arcgis.com/surveys/{survey id}/data  I encourage you to contact Esri Support. Our Support team will assign an official bug number for your records. This number can be used to search for and subscribe to the bug on the Esri Support site. If the issue is reported by other customers it will be attached to the same bug report, which helps us assess the impact of the issue and prioritize it accordingly. Thanks, Ruth ... View more

Hi vijay, Could you please provide more info related to this issue, so we can identify the cause? For example, a screenshot of the network panel in the developer tools, and here is the steps: 1. In the new tab, open the developer tools first 2. Check the "disable cache" checkbox 3. Paste the survey URL in the address bar and open the survey 4. What is the status of the "updatewebform" request (it is 200 in the screenshot below)? and which request gives you the status other than 200? If it is possible could you please also send your XLSform to us at [email protected]?  Thanks, Ruth ... View more

Hi Yulia, Thanks for the reply, here is my email  [email protected]. We will try to reproduce the issue with your form, and find out where goes wrong. Thanks, Ruth ... View more

Hi Rafael,   This is a known limitation for now. I encourage you to submit an enhancement request via Esri Support. Our Support team will assign an official enhancement number for your records. Similar requests from other customers can then be attached to the same enhancement request, which helps us assess demand for the enhancement and prioritize it accordingly.   Thanks, Ruth ... View more

Hi, Are you building your own webhook using HTTP and the OAuth authorization? Have you tried set refresh token in your webhook? HTTP – Integromat Support  Token—ArcGIS REST API | ArcGIS for Developers  Thanks, Ruth ... View more

Hi, Thanks for sharing your question. I am wondering if adding a condition control helps? Thanks, Ruth ... View more

Hi Michael, Thank you for sharing your question. I am not so sure about this question, but here is a support document that I found relates to MFA and Flow: https://support.microsoft.com/en-us/help/4467879/conditional-access-and-multi-factor-authentication-in-flow  From my understanding of this article, the main concern of using any webhook service with MFA is that the connection may expire frequently. This article mentioned "remember multi-factor authentication" and "token lifetime policy", therefore, proper token and settings may be needed. Thanks, Ruth ... View more

Hello Matt, You are correct, the add/updates on the feature service will not trigger the webhook because the webhook payload is sent by the "traditional" survey. Although this is not a recommended practice, you can send the payload to your webhook with additional code. First, get your payload URL in the settings page -> webhooks tab, and then set up a POST request with the survey payload, and send the request to the payload URL. Could you please share your use case with us, so we can help you better? Thanks, Ruth ... View more

Hi Yulia, This a different issue, we checked the job, and it seems like this is a pretty big survey or it has a pretty big dataset. If it is possible could you please share your XLSform with us, so we can investigate further? Thanks, Ruth ... View more

Hi all, Admin Admin‌ Harold Herrera‌ Christina Kimbrough‌ Thanks for the help, the fix is now available for testing on our BETA website https://survey123beta.arcgis.com/, if the hotfix build passes the test, we will then deploy the fix on the production website next week.   Thanks, Ruth ... View more