Latest Contributions by Ruth_JiatengXu

Hi Chaim, Thanks for sharing! I tried to open a simple map question on iPhone 11 with mobile safari 13, but I was not able to reproduce the behavior. If it is possible could you please let us know the device and browser version that the issue occurred? Thanks, Ruth  ... View more

Hi Michael, Is there any repeat in your survey? It sounds like you are encountering this existing salesforce issue: BUG-000130290: Relevant statement (relevant to an image question) d.. that the pulldata CSV does not work with repeats on the web app. I encourage you to contact Esri Support. Our Support team will attach your case to the same bug report, which helps us assess the impact of the issue and prioritize it accordingly. Thanks, Ruth ... View more

Hi Nikholai, Deleting the related records is supported by Survey123 edit mode. Could you please double-check the "what can submitters do?" on the collaborate page? If you didn't allow the submitters to delete the records, then the edit mode will return the error msg. If you have already enabled delete records and still see this error, please let me know, I will help you investigate further. Thanks, Ruth ... View more

Hi Oussama, Thanks for sharing. Is there any repeat inside repeat (nested repeat) in your survey? If yes, then the reason for the failure is that the edit mode does not support nested repeat at this time yet. If there is no nested repeat in your survey, and you still see the submission error, could you please share your XLSform with us? so that, we can help you identify the cause of the issue. Thanks, Ruth ... View more

Hi Martha, Thank you for sharing, and I will log a bug for the tiff file preview issue. If you want to avoid the .tiff submission, try adding regex(., '!.tiff$') in the constraint field. Then when a .tiff file is added, the constraint_message will show, and the submission will be prevented. Thanks, Ruth ... View more

Hi all, Survey123 hotfix2 is on production right now, the report generation failure with the error "An error occurred when preparing" is fixed. Thanks. Ruth ... View more

Hi Mattew and Yulia, Matthew Adam‌ Yulia Mamonova‌ The fix of "An error occurred when preparing." is already on the production website. Thanks a lot for the support! Thanks, Ruth ... View more

Hi all, The fix is now available on the production website. Thanks all for the support! Thanks, Ruth ... View more

Hi all, The fix is now available on the production website. However, if you have a very long external choice list in your survey, you may still encounter the "An error occurred when preparing" error, which will be fixed in 3.11 hotfix2. Thanks, Ruth ... View more

Hi Matthew, We know there is an issue raises "An error occurred when preparing." when printing a survey with a very long external choice list. We will have this fixed on 3.11 hotfix2, which will soon be available on BETA for testing. I will let you know when the fix is available on BETA and production. Thanks, Ruth ... View more

Hi Jim, Thanks a lot for sharing the issue, your post really helps us diagnose the issue. Before we fix the issue, could you please try using the data page link to share the result? https://survey123.arcgis.com/surveys/{survey id}/data  I encourage you to contact Esri Support. Our Support team will assign an official bug number for your records. This number can be used to search for and subscribe to the bug on the Esri Support site. If the issue is reported by other customers it will be attached to the same bug report, which helps us assess the impact of the issue and prioritize it accordingly. Thanks, Ruth ... View more

Hi vijay, Could you please provide more info related to this issue, so we can identify the cause? For example, a screenshot of the network panel in the developer tools, and here is the steps: 1. In the new tab, open the developer tools first 2. Check the "disable cache" checkbox 3. Paste the survey URL in the address bar and open the survey 4. What is the status of the "updatewebform" request (it is 200 in the screenshot below)? and which request gives you the status other than 200? If it is possible could you please also send your XLSform to us at jxu@esri.com?  Thanks, Ruth ... View more

Hi Yulia, Thanks for the reply, here is my email  jxu@esri.com. We will try to reproduce the issue with your form, and find out where goes wrong. Thanks, Ruth ... View more

Hi Rafael,   This is a known limitation for now. I encourage you to submit an enhancement request via Esri Support. Our Support team will assign an official enhancement number for your records. Similar requests from other customers can then be attached to the same enhancement request, which helps us assess demand for the enhancement and prioritize it accordingly.   Thanks, Ruth ... View more

Hi, Are you building your own webhook using HTTP and the OAuth authorization? Have you tried set refresh token in your webhook? HTTP – Integromat Support  Token—ArcGIS REST API | ArcGIS for Developers  Thanks, Ruth ... View more