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Same issue here. All of our map services linked through AGO stored credentials coming from utility.arcgis.com/usrsrvcs... are down with 502 Errors.
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02-25-2019
08:22 AM
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1308
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I'm really glad this is getting fixed. This has been a huge headache for me the last 6 months. Random images just won't submit in surveys and the survey's completely fail to submit because of this, and there's no solution so far...users can't just "save the image as a different format" since they don't know which image is failing. And getting users to email the images/logfiles and diagnosing the issue is really cumbersome. So glad a fix is on the way!
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01-29-2019
08:00 AM
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Hey James Tedrick just curious if you had any news on this? Had a couple more images come in this week that would cause the survey to lock up and am really getting interested in a solution.
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01-11-2019
07:09 AM
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Hi James, looking forward to getting this one resolved! Here's another case that just came in today, in case it helps.
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01-08-2019
10:10 AM
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2131
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I have several test cases now that cause an error when uploading files to AGO's utility.arcgis.com services. These are simple JPG files, usually less than a couple hundred KB in size. Quite small. The resulting error is: As I mentioned, this happens with services behind AGO's internal proxy - utility.arcgis.com. Meaning, I have added a feature layer to AGO from an arcgis server, and used AGO to store the credentials to the service. As a result, this feature service gets a new URL pointing to a proxy inside of AGO. This is where the bug occurs but the bug cascades into Survey123 as well when this happens. The related bug is https://my.esri.com/#/support/bugs/BUG-000107195 It would be great if someone at esri could take a look at this and fix the issue. As a result of this, the survey becomes "locked" meaning the survey appears in the user's outbox but it will not allow the user to modify it in any way. So it doesn't even matter if I can find the image that's causing the issue because the user cannot remove the image from their survey and resubmit - the survey gets stuck in this limbo and the data collected is ultimately worthless. Here are some images that fail to upload (attached).
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01-07-2019
08:44 AM
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7
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Hey Kelly Gerrow We're running into this in images captured via survey123. It causes the entire survey to become locked and unable to edit or submit. We're talking 100KB images (jpg) files that are taken in the survey...shouldn't be an issue but when I test the images out (obtained from the users devices) ArcGIS Online fails to upload the file. When I submit the file directly to the server service that is hosting the feature service it works fine, so the issue is clearly with the internal proxy. The issue is that we can't use a custom proxy for this, survey123 requires AGO afaik. What can we do to work around this issue? I've already tried communicating with esri support on this and have escolated the issue as it's affecting around 50 people in our organization. So far though, the bug is still marked as "New" and from the looks of it no plans to fix.
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12-19-2018
11:22 AM
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This idea is sort of two parts - Part 1. First, AGO should mix in its json updates, rather than overwriting. Like if I make some customizations to some properties in AGO-assistant, AGO shouldn't overwrite them when I update that item. It should mixin the properties that it knows or cares about, and leave the rest alone. This would allow developers to add additional properties to webmaps that could be used in applications other than AGO and we wouldn't have to worry about people editing the web map. Part 2: The new webmap capabilities in 4.x support's adding actions to a layer's JSON via ago-assistant, but when the popup config is modified in AGO, it overwrites these customizations. (#1 would fix this). BUT long term, it would be nice to have AGO simply support Actions in the popup configuration tools. 4.x supports actions so I would assume that AGO should support them as well.
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12-17-2018
08:42 AM
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4
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This is what happens when I try creating a feature layer: There is a crash log report generated and no service.
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12-13-2018
11:30 AM
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1507
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Up and going of sorts... we still have some issue with publishing hosted services. It fails with an error report generated. It might be a configuration issue though...not really sure at this point. We have the following setup: DMZ Internal Network external.domain.com/portal -----> Webadaptor 1 (internalwa1.domain.com/portal) ---> Portal (portal.domain.com) external.domain.com/wa2 -------->Web adaptor 2 (internalwa2.domain.com/server) --> Server (server.domain.com)
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12-13-2018
10:19 AM
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1507
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Okay, we got that taken care of. The issue was the ArcGIS Server admin tool wouldn't let us supply the correct username to run the service as. Manually changing it in the service properties Run As dialog got it working.
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12-13-2018
09:47 AM
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This also happened to me while updating 10.5.1 to 10.6.1. The response to delete the toolbox and re-add it solved the issue for me.
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12-13-2018
09:46 AM
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716
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Hi all, Hoping someone has some suggestions to try troubleshooting a 10.6.1 upgrade from 10.5.1. The set up is this: 1. Portal was federated to server, both at 10.5.1 2. Updated Portal to 10.6.1 3. Updated Portal Web adaptor to 10.6.1 4. Updated Server to 10.6.1 5. Server service starts, but immediately stops working. Service goes from "Started" phase to empty in a couple of seconds. 6. Reverted Server back to 10.5.1 from a snapshot, and tried again with the exact same result. - Server is on Machine 1 - Portal is on Machine 2 - Web adaptor for Portal is on Machine 3 - Web adaptor for Server is on Machine 4 Anyone have any tips for troubleshooting this? Some log files that might help point to a solution somewhere? Some burried config file that needs to be updated? Thanks for any suggestions.
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12-13-2018
05:31 AM
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0
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5
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1712
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IDEA
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Now that the web map model is becoming easier to use (ie via the 4.x api esri/WebMap), it would be nice if ArcGIS online had support for setting the layerId in a web map. The autogenerated layer id is difficult to use because it generally does not reference the layer in any way, it instead becomes something like layer_service_name_xxxx where the x's are just random numbers. I know, AGO assistant can do this, and it does. But it would be much more convenient to have the options in the layer properties dialog of AGO, so while customizing a web map I might be able to set this property. Why would setting a layer ID be beneficial? Custom apps that use this webmap model will create a map that has these layer ID's. Now imagine trying to configure one of these custom apps to look up a layer by ID for some custom functionality, like a table query. It will be more difficult because each ID in the web map is sort of long and complicated, as well as not directly related to the layer's name at all. If we could set this ID in a web map properties, or even VIEW the layerID in the web map, this might be a lot easier.
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12-10-2018
10:36 AM
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5
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Hey James. So that is how I have it set up now. Initially, I had it working using a hidden "username" type field. But obv, that workflow broke when the user was not logged in.
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10-19-2018
09:46 AM
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1292
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