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Hi Deborah, Thank you for your question. An administrator in AGOL differes from an administrator in My Esri. Your primary maintenance contact for your company would be the My Esri administrator and would have the ability to add your Esri enabled accounts from AGOL to your My Esri organization with the necessary permissions you wish to have. When on My Esri, go to the My Organizations tab and follow the instructions on the page to request access to My Esri. Your My Esri administrator will recieve the request and grant you the appropriate permisssions. Hope this helps, Josh
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05-17-2019
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Hi Martin, Evaluation licenses do not come with access to maintenance e-learning training courses. Your user can take advantage of all of the public free online courses though . Josh
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05-17-2019
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All, We will be moving forward with a release of My Esri on Wednesday May 15th at 5pm (PST). Please see the below key enhancements and fixes that will be included. Thanks, Josh My Esri Release – Wednesday May 15th Dashboard A new My Esri Geonet feed has been added. Added the Licensing ArcGIS for Indoors video. Reports The Excel export issue (only exporting 50 records) for the Licensing Files report has resolved by changing the output format from .csv to .xlsx. Administrator Permissions Users who are made administrators will now receive a link in their invitation email to the PDF of instructions with the language that is set on their profile. Licensing The License Esri Products workflow had been updated to not show users the Extensions step if they own no extensions. The License Esri Products workflow for Server products has been updated to only allow you to choose one Core product. The issue where Authorization Notes were not pulling over dates when the browser was set to a foreign language has been resolved. Fixed the issue where LocateXT Server License files could not be downloaded.
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05-13-2019
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On January 14, 2020, Microsoft is ending support for their Windows 7, Windows Server 2008, and Windows Server 2008 R2 operating systems. As are we. After January 14, 2020, we will no longer support Windows 7, Windows Server 2008, and Windows Server 2008 R2 for Esri software. If you are still using Esri software on these operating systems, we highly recommend that you upgrade to Windows 10 or newer version of Windows Server, such as Windows Server 2016 or Windows Server 2019, before January 2020. If you stay on these operating systems after January 14, 2020, you can continue to use Esri software, but it will not be supported. If you run into any bugs related to the operating system they will not get patched. These changes are published in the Deprecated Features – Year-End 2018 document on the Esri Support site.
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05-03-2019
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All, Please see the below key enhancements and fixes that will be included in the upcoming release of My Esri. Thanks, Josh My Esri Release Items Dashboard Added the Licensing ArcGIS Enterprise 10.7 video. Reports Added a column with the Authorization Number status to the Licensing Files report. Fixed the column alignment of the Licensing Files report. Licensing Added the option to ungroup licenses for products in the License Esri Products workflow to show Authorization codes.
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04-30-2019
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All, We will be moving forward with a release of My Esri on Wednesday April 17 th at 5pm (PST). Please see the below key enhancements and fixes that will be included. Thanks, Josh Thanks, Josh My Esri Release Items General The languages Catalan (ca) and Hungarian (hu) have been added to My Esri. Reports The output format of the Licensing Files report has been updated to .xlsx so it completely exports all of the data available. Permissions The 'Assign Permissions' permission has been changed to 'Administrator' throughout My Esri. Licensing Enhanced functionality has been added when choosing an organization during the License Esri product workflow for organizations that have subordinate sites. A 'Renew My Maintenance' button has been added to the License Summary page. For visibility, the licenses that are part of a license file configuration have been added to Manage License File Configurations. A confirmation message has been added when a license file configuration is created. Support For users who can View Support, and for all Authorized Callers who can submit cases, On Behalf Of (OBO) option has been updated. In the past, when a caller submitted a case and designated the case to be submitted OBO another user at their organization, that OBO user was listed as the submitter of the case. The person who actually submitted the case was only noted in an appended note in the Issue Description of the case. Now, both users (submitter and OBO contact) are stored separately and will be displayed on the Cases and Case Details pages.
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04-15-2019
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All, With the release of ArcGIS Enterprisie 10.7, we took the opportunity to adde some new licensing features in My Esri to help our overall efforts to make this process easier. Please take a look at this video to see these features in action as well as gain knowledge on how to license ArcGIS Enteprise 10.7 in My Esri. Thanks, Josh https://www.youtube.com/watch?v=tpq2iMBv3Jk&feature=youtu.be
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03-26-2019
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All, We will be moving forward with a release of My Esri on Wednesday March 20th at 5pm (PST). Please see the below key enhancements and fixes that will be included. Thanks, Josh My Esri Release Items General An announcement will be added to the Dashboard page regarding the ArcGIS 10.7 product release. Manage Licensing Files Updated the Manage License Files experience to show separate cards for Enterprise/Desktop and Portal/Pro license files. Removed the provisioning statistics from the Manage License Files page to reduce redundancy and confusion around the license activation process. These statistics can still be calculated using the Licensing Files report. Licensing Esri Products The ArcGIS Indoors licensing workflow for 10.7 Portal for ArcGIS and ArcGIS Server has been added. License File editing functionality has been implemented for 10.7 Portal License Files. This will allow a user to edit an existing 10.7 Portal licensing file versus having to cancel and redo the process. Updated the process for licensing ArcGIS Server Workgroup to reflect the licensing rules associated with the product. Resolved the issue for ESLF authorizations where the 'Authorized by' field was blank. Resolved the issue where you could not proceed past step 2 in the License Esri Products workflow for Portal 10.7 user types.
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03-18-2019
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All, We will be moving forward with a release of My Esri on Wednesday March 6th at 5pm (PST). Please see the below key enhancements and fixes that will be included. Thanks, Josh My Esri Release Items Licensing The ability to tag a generated license file has been added. This will help organizations better manage deployed licenses versus having to input information into the licensing file notes. The ability to save a license file configuration has been added. This functionality benefits users who license many files that have the same characteristics as it can be reused versus having to go through repeated licensing steps. For Large (Enterprise Agreement) organizations, the End User Information step of the License Esri Products workflow will now contain a dropdown list of available sub-entity organizations that are tied to the organization. This functionality will ensure that when licensing files are created, the correct information is captured. 'Formerly Level 1' and 'Formerly Level 2' labels to Viewer and Creator user types have been added to the Review step in the License Esri Products workflow. Labeling and licensing logic has been added to the create license files workflow for ArcGIS Server Workgroup. The issue where the 'All Activated' file status was not showing in the Licensing Files report has been resolved. The issue where the Created By field was coming back blank on ArcGIS Pro license files has been resolved.
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03-05-2019
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All, We will be moving forward with a release of My Esri on Wednesday February 20th at 5pm (PST). Please see the below fixes that will be included. Thanks, Josh My Esri Release Items Licensing Resolved the issue with report filters in the Licensing Files report where the License Type wasn't working properly. Resolved the issue in the License Esri Products workflow where ArcGIS Pro Add-ons were showing term dates on the summary page even if perpetual licenses were chosen.
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02-19-2019
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Thanks James. I look forward to further discussing this topic.
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02-06-2019
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Thanks for the feedback James. Data discrepancies are very important to the My Esri team. If it is ok, I would like to reach out to further understand what you are seeing.
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02-06-2019
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All, We will be moving forward with a release of My Esri on Wednesday February 6th at 5pm (PST). Please see the below key enhancements and fixes that will be included. Thanks, Josh My Esri Release Items License Summary The discontinued status has been added to Term Licenses in View License Summary. Permissions Users who are granted Assign Permissions (My Esri Admin) will now receive an updated confirmation email that contains a link pointing to detailed information that overviews My Esri admin responsibilities. Initially this document will only be available in English, but we will provide it in other languages as they become available. Resolved the issue where users with 'View Training permission' where unable to see the Training report. Licensing A text field option has been added to the email delivery process part of the License Esri Products workflow. The output JSON file name for ArcGIS Enterprise Portal has been updated to include File ID and date. The issue where the Generate Portal for ArcGIS workflow was returning a 504 error for large customers has been resolved. The issue in Manage License Files where the ‘Created by’ field was coming back blank for Portal license files has been resolved. Resolved the issue where authorization numbers that were added to an existing licensing file where not displaying. Organization Profile Resolved the issue where the 'Contact My Administrator' option was not displaying. Reporting Resolved the issue where filters weren't working for translatable fields in the Licensing Files report.
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02-05-2019
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All, We will be moving forward with a release of My Esri on Wednesday January 23rd at 5pm (PST). This release is very exciting as it will have 10.7 licensing updates, and overall licensing experience changes. Please see the below details on these as well as other key enhancements /fixes that will be included. Thanks, Josh My Esri Release Items Licensing Terminology Updates: To be more consistent with licensing terminology, updates have been done in areas of the site that replace the word 'provision' to 'license' where applicable. The 'Create Provisioning File' link on the Licensing tab has been renamed 'License Esri Products'. The 'Manage Existing Provisioning Files' link on the Licensing tab has been changed to 'Manage License Files'. Streamlined Process Updates: The last two steps of the licensing process have been combined to reduce the number of steps. This combines the Delivery Method and Review steps into one. For Products where you do not license extensions, the License options have been removed. Removed the License (formerly Provisioned) options for Additional Portal Products and ArcGIS Pro (for Portal use) in the License Esri Products workflow as these are not needed due to their only being one option. Fixed the issue where the Convert ArcGIS Pro Named Users workflow was cutting off at 50 records. Reporting Updates: Provisioning information has been removed from the Authorization Activity Report. These aren’t always actually activated and has caused confusion when users are trying to understand authorization activity. A new provisioning/licensing report has been created. This report will allow users to keep better track of their created license files. Experience Updates: A new Basic view has been added to the Licensing page that highlights the standard workflows to help users get their software up and running. 10.7 Pre-Release Version Updates: Added the new 10.7 licensing workflow (User Types) for ArcGIS Enterprise. Added version 10.7 to the downloads. Developers Added the new pre-release 10.7 licensing workflow to the Developer tab.
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01-22-2019
09:59 AM
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Happy New Year All, It has been confirmed that we will be moving forward with a release of My Esri this evening at 5pm (PST). Please see the below key enhancements and fixes that will be included. Thanks, Josh My Esri Release Items Usability To help reduce the amount of clicks a user has to go through, a new default landing page option has been added. To make it more clear on where to find a summary of license information, we have changed the "View License Term Summary" text to say "View License Summary". Additionally on this page, the different license types have been separated into groups (Term and Maintenance Use). Developers The issue where related authorizations weren't showing for developers has been resolved. Licensing On the first step for creating a provisioning file, the Product Type dropdown list has been rearranged based on frequency of use.
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01-03-2019
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5 | a month ago | |
4 | 01-10-2024 06:49 AM | |
4 | 01-02-2024 12:53 PM | |
5 | 10-19-2023 11:20 AM | |
3 | 08-22-2023 01:46 PM |