Latest Contributions by Henry

Hi all, Have had an issue lately with creating local copies of our organization's services to edit in ArcMap. We are using ArcGIS Enterprise 10.7.1 and we have a field team using Collector and Survey123. The layers in question are optimized for Offline use, with Sync and Editing enabled. Essentially every time I create a local copy for editing in ArcMap of a Feature Service, the geographic data copies correctly, but the photo attachments are missing To sum up my workflow and issues I have: Add feature service from portal into ArcMap .mxd I am able to use the Identify tool to view photo attachments to the data Right click and create local copy of data to edit Creates local copy for a while, and then a Feature Class is copied to the FeatureServiceLocalEdits folder in a geodatabase alongside an (empty) attachment table and relationship class. This presents a huge issue because if I were to republish and overwrite the original service with important edits that were made, critical attachments would be missing, and the originals removed. Has anyone has any similar issues or has a solution/workaround? Is there something wrong with the configuration of my service? I have read elsewhere that attachments do not always copy correctly when editing and sync is enabled. I could disable those features but it would cause a disruption to our active field crew and the replicas of the service they may be using. Many thanks ... View more

Hi all, My organization has recently been running into a consistent problem downloading Offline Map Areas in the new Collector. This may be similar to other issues users are experiencing but I have not seen anyone post this error message yet. We are running an ArcGIS Enterprise 10.7.1, and this issue is in Collector App version 20.2.1 Build 2956. These errors so far have all been occuring on phones and tablets running Android operating systems, although they are happening on iOS too. I have created a number of offline map areas for use in the field. The map begins to download alright but when the icon is almost complete the following message appears at the bottom of the screen "An error occured downloading the map area". I've managed to download several other, smaller map areas and sync them without issue, but not this one. This specific area is 228.7 MB. When going into Server Manager Error Logs the most consistent error with every download failure is the following: SEVERE Sep 30, 2020, 1:49:04 PM Missing layers. System/SyncToolsEx.GPServer The web map itself from which the offline map areas are devised does not appear to be missing any layers, and it has been refreshed and packaged prior to a download attempt. Is it a size issue? An instance cap issue with the SyncTools? The Offline Map Areas would be a great functionality for our team but it's been unreliable so far and isn't very explicit in telling users what exactly went wrong. Any advice or suggestions would be greatly appreciated! ... View more

Hi all, I've recently taken up a new position as a GIS Specialist at a small nonprofit. Normally we operate using Azure sponsorship credits - which have been depleted for this year, and the monthly storage costs of our Azure data is getting prohibitive. We operate with one VM that houses our ArcGIS Server and Enterprise DataStore. Because of I'm guessing, the nature of Azure blob storage, it's very difficult to see what is eating up so much of our space. I'm wondering if anyone else has a similar setup and how I may go about looking into the Portal Content or the Datastore to determine what features we have that are taking up the most space. I'd like to be able to make a dent in our organization's storage costs. I use AGO Assistant occasionally but I haven't seen any tools in there that give a good assessment of service size. I'm very new to Azure and the server-side specifics of Enterprise (beyond being just an end-user) and doing my best to get acquainted with the complexity! Any resources or suggestions would be much appreciated. Thank you ... View more

Hi all, Our organization is running ArcGIS Enterprise 10.7.1. Recently we have had an issue where a few of our organization's regularly-used apps suddenly disappeared from our portal Home and Content. Two of them reappeared on their own, unprompted. But one of them still has not, and it is not present when looking through AGO-Assistant either. I have rebooted our server, and performed a re-index from the Portal Administrator to attempt to address the problem with no luck. Has anyone had any similar issues with Portal, and what might some solutions be? Thank you, Henry ... View more