Latest Contributions by DavidColey

‎06-11-2021

I'm not running anything under an admin context. Early on, we placed the service account into an admin group as a troubleshooting step so we could actually log on to the datastore machines with that account. Once we were certain the account could get to the directories needed we removed it.

‎06-10-2021

So yes we were seeing these errors. I found that the MapServer errors are SOAP runtime when users were bringing in my hosted feature layers into ArcMap, and then trying to override a graphics setting, like the visibility range. So i.e. graphics errors mostly. I also had a user adding hosted feature layers to a webmap for consumption in a dashboard map control, and then the user was 'hiding' the map by squeezing the control in the dashboard so the map was not visible. That was throwing a MapServerX error, again because as the map control shrank to infinity, the layers could not draw. that in turn affected the graphs and gauges that were trying to access the layers from the map, while the layers were not visible. So I ignore the MapServer errors from ArcMap, and got with my editor and had him remove the map from his dashboard and change his source settings for gauge and chart elements to the hosted layer sources.

‎06-10-2021

In our windows environment for the tile cache data store, (and the relational store) I had to add the windows domain account that runs arcserver.exe service to the datastore machines administrators domain group - so example domain\\arcgisserveraccount then has full control over all the directories. Then I tested that I could log on to the servers with the arcgis server service account. That solved it for us.

‎06-08-2021

Hi @JonEmch , I went ahead and logged a support case: You have successfully submitted your support request. Your new case number is: 02824287.

‎06-08-2021

Yeah, I had to do that with a tile cache store at 10.6.x. Fortunately I have not had to perform that exercise with the relational store. I'd probably have to accept some data loss, depending on my backup frequency and/or whether or not we would have been able to even run a full manual backup prior to a re-install and restore. Glad you got it back up.

‎06-04-2021

Hi @JasonHansel1 , no I am not seeing any real memory increases. Monitor is showing both the machines in my hosting site hovering around 23-25 % memory utilization - typical for what I have seen since 10.6 for our environment. If I do I will be sure to let know . . .

‎06-04-2021

That is correct @JonEmch . Yes agreed re red herring. Yes, agreed re happening again at 10.9. It looks like the last time this occurred it required a portal security patch at 10.6.x

‎06-02-2021

Actually this: "Request user: e5928d1a-0e43-4cea-b807-944e56ee7460 does not exist in the Portal user store. " is incorrect. The "Request user" is not a user but a missing sd file in the arcgisoutput server directory. The ID or name format with the dashes in the string caused me to re-evaluate what that ID could be referring to.

‎06-02-2021

So I was able to narrow down this ArcServer error somewhat. What’s happening is this: WARNING Jun 2, 2021, 10:32:50 AM Exception in get user privileges Server machine 'https://myInternalDNSName:7443/arcgis/sharing/rest/community/self' returned an error. 'Invalid token.' Rest INFO Jun 2, 2021, 10:32:50 AM Request user: e5928d1a-0e43-4cea-b807-944e56ee7460, Service: System/PublishingToolsEx/GPServer This Geoprocessing Service: /PublishingToolsEx Has a bunch of different tasks embedded within it: Analyze Features for Portal; Available Fonts; Delete Service; Describe Datastore; Download Portal Item Data; ExcelAnalyze; ExcelToTableServer; Export Service; Externalize Service Connections; Generate Features for Portal; Get Cache Info; Get Database Connection String; Manage Feature Service; Publish Datasets In Data Store; Publish Datasets In Data Stores; Publish Portal Service; Publish Routing Services; Publish Service Definition;Refresh Service; TablesToExcel; Validate Server Data Store Where the tasks keep getting called by the GP service, but need a ‘token’ to execute. So when the task tries to run it throws an ‘Invalid Token’ error in the ArcServer server because it is trying to run the service and execute the task with a user that does not exist: Request user: e5928d1a-0e43-4cea-b807-944e56ee7460 does not exist in the Portal user store. I’ll have to get with tech support. They’ll probably just say delete it and re-create it. @JonEmch

‎05-28-2021

Hello - Some good news about the 10.9 release. I am able to save hosted feature layers that have had schema changes applied. Last night I needed to add an attribute field to store length on some utility line features, because at the moment the SHAPE_Length field in Portal 10.9 Hosted Feature Layers cannot be used (for statistics) in the 10.9 Portal Dashboards, at least in my current 10.9 deployment. Nor is the field recognized in the AGOL Dashboards (for statistics) when the layer comes over as a collaborated layer. For me, the Indicator would display a 'Cannot Access Data' error icon. The SHAPE_Length field in ArcGIS Online Hosted Feature Layers CAN be used in AGOL dashboard statistics indicators, at least that's what I found by testing. Soo... after overwriting my SD and hosted feature layer with the Pro2.8 sharing module, the new attribute was included with the layer but was not visible. When I initially tried to save the layer changes from the ‘Visualization’ tab that you access from the layers overview page, it would not save. It would just keep showing as not saved (i.e the 'Save Layer button does not go inactive - again at least for me in this deployment). So I tried adding the layers to the Map Classic Viewer, went into the popup config, checked the attribute visibility, sorted as needed, and then hit 'Save Layer' from the layer menu in the TOC. It worked! My layer saved with my newly added attribute visible, and now our staff can once again use a Length field in Dashboards. Yay! @JonEmch thought you might like to know....

‎05-28-2021

At this time I think the only thing to do is to go into server admin and increase the log setting to SEVERE. I don't want to have to do that but until anyone else can confirm that they are experiencing the same issue it's all I can do until I can get with tech support. I've discovered some more 'breaking' changes that have to do with hosted layers and schema changes that I will put into another post. @JonEmch @mstranovsky

‎05-28-2021

Yeah, that was a longshot, I'm not surprised it didn't work for portal-hosted WABs. I guess on the one that I have I just got lucky that it still opened in the portal wab editor. Otherwise, all of our WABs are created from the developer edition. However, I too lost previous configurable apps created before the upgrade. However, I just discovered that for a Nearby app created at 10.8 the url was: https://ourPortal.net/portal/apps/Nearby/index.html?appid=8e3dbdbd0b3d49e7bca65ab205797cbf I created a new Nearby and noticed that the url now looks like: https://ourPortal.net/portal/apps/instant/nearby/index.html?appid=00506c1768844d1ba196aa5e74af459a So I went into the Settings of the 10.8 Nearby app and updated the source url to read: https://ourPortal.net/portal/apps/instant/nearby/index.html?appid=8e3dbdbd0b3d49e7bca65ab205797cbf Which works, as far as making the app viewable again. But it can no longer be configured. There is no ability to edit or re-configure so I had to just create a new one. @JonEmch @MichaelStranovsky

‎05-28-2021

Yes, the same thing is occurring for for the Portal PatchNotification at 10.9. For me at least, the PatchNotification did not throw the remote URL error on the Server PatchNotification at 10.9. For DataStore at 10.9, unknown. There has not been any patches released for DataStore PatchNotification tool to try to download. @Oiligriv @JonEmch @MichaelStranovsky

‎05-27-2021

Not that I'm aware of thanks.

‎05-27-2021

Ok so we're on windows. I think that's why I never had to run the configuredatastore utility from command line because after the install it opens that webpage for post install which (I think) is the configure data store step - and probably why I can't recall running the utility from command line. Yes I agree, if the datastores are not validating that means you need that step. I have always been able to remote into the machines as the admin user (an active directory service account) that installs the software. In this case, that's the first thing I would try. I can tell you I did have to run the updatessl utility, because the 10.9 install reverted my datastore machines back to using the internal self-signed certificate. We use a wildcard CA-signed cert in pfx format that I placed in the C:\temp folder, and then ran the command with the path, the cert password, and a new alias (as opposed to the alias I had given the cert last year, (e.g. sectigocert became sectigocertds)

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Latest Contributions by DavidColey

Re: Datastore TileCache and Trusted Sites

Re: Recurring errors in Server logs after federating with Portal (Method failed.HRESULT=0x80004005 : Unspecified error .)

Re: Datastore TileCache and Trusted Sites

Re: Enterprise 10.9 token error logging for hosting, federated sites connecting to Portal

Re: Update from 10.8.1 to 10.9 - Cannot run program "./bin/pg_ctl" - Permission denied

Re: Enterprise 10.9 token error logging for hosting, federated sites connecting to Portal

Re: Enterprise 10.9 token error logging for hosting, federated sites connecting to Portal

Re: Enterprise 10.9 token error logging for hosting, federated sites connecting to Portal

Re: Enterprise 10.9 token error logging for hosting, federated sites connecting to Portal

Hosted Feature Layers - overwriting and saving at 10.9

Re: Enterprise 10.9 token error logging for hosting, federated sites connecting to Portal

Re: After portal update to 10.9 webappbuilder apps doesnt work

Re: Patchnotification - Patch file URL exception: URL must be a remote filename.

Re: Enterprise 10.9 token error logging for hosting, federated sites connecting to Portal

Re: Update from 10.8.1 to 10.9 - Cannot run program "./bin/pg_ctl" - Permission denied

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