Latest Contributions by KellyGerrow

Hello, What browser are you using where you receive the error? Try using IE 10 or above or Chrome/Firefox. Also, if possible, please share/message me your WMTS URL. Thanks, Kelly ... View more

HI Cheryl, How do you want to display the image in the Map Viewer? Do you want to show the image in a pop up or would you like it to be located on the map? Generally in order to see an image, it will need to be uploaded in order to get a URL. You can do this by uploading the image to any webserver that provides a URL that can be accessed by ArcGIS Online. Additionally, you can add images to specific features from your feature service through attachments and configure the pop ups to display the images. Here is some documentation regarding methods to add images to pop ups: Configure pop-ups—ArcGIS Online Help | ArcGIS Cheers, Kelly ... View more

Hi Hafeni, In order to create a layer that is capable of offline editing, you will need to publish a feature service in ArcGIS Server or ArcGIS Online. You will require an organization account in order to publish a feature service to ArcGIS Online. The following documentation will give you some tips on the data requirements for offline editing: Data Requirements Allow Offline Editing on ArcGIS Online Feature Services Cheers, Kelly ... View more

Hi Alisa, Thank you for your feedback. Please feel free to post this ideas on the ideas site at Esri Arcgis Ideas | Ideas Submission Portal This site is used to post ideas of new functionality that you would like to see in the software and asks users to promote and discuss the idea to show support. Cheers, Kelly ... View more

Hi Jessica, Have you published the uploaded geodatabase into a Feature Service? In order to access the uploaded data it will need to be published as a feature layer, which can then be viewed in the map viewer. This documentation: Publish features—ArcGIS Online Help | ArcGIS explains the publishing workflow for geodatabases added to 'My Content' directly. Publishing the geodatabase to online through ArcMap will also result in a feature layer being published. After the feature layer is published, you can add the layer to the web map. Cheers, Kelly ... View more

Hi Yuan, Currently, labeling is not supported in the Collector application. Please feel free to support this idea on the ideas site: ArcGIS Idea - Labeling a feature service  Thanks, Kelly ... View more

Hi Charlie, Does this issue happen if you navigate from ArcGIS Online to the web dashboard or when you navigate directly to the URL? I am unable to reproduce this issue based on a few tests in my organization. I would recommend contacting technical support so that they can look into this specific case a little more closely to identify if this may be a defect. Thanks, Kelly ... View more

Hi Will, In order to interact with a feature layer in ArcGIS Online, you will need to publish a hosted feature service, if you have an subscription to ArcGIS Onlne. Once the feature service is published, you will be able to add the layer to web maps, in a similar fashion to how you would use a feature class in ArcMap. Let me know if you have more questions, Kelly ... View more

Hi Tim, To edit the attributes of a layer, ensure that you have either Add, update, and delete features or update feature attributes only set as the editing level on the item details page. To edit only the attributes, open the feature service in the map viewer and click the feature that you would like to update. There will be an edit option available in the pop up. Click on Edit and then update the attributes as necessary. -Kelly ... View more

Hi MaryAnn, Are you still running into issues when logging into ArcGIS Online? If so, try clearing your browser cache . If you still experience issues, please contact technical support as you should be able to login to ArcGIS Online. Thanks, Kelly ... View more

Hi Sharon, Are you still experiencing this issue? If so, please share your webmap that is showing the discrepancy. -Kelly ... View more

Hi Charlie, Can you share the link that you are having trouble accessing? Thanks, Kelly ... View more

Hi Phil, Currently, it is only possible to display related records in the ArcGIS Online map viewer. Please support this recent idea on the ideas site ArcGIS Idea - enable editing for related tables in arcgis online Thanks, Kelly ... View more