Updating Existing Feature Service Data with Survey123

09-28-2021 10:54 AM
Occasional Contributor II


I have a published feature service, which I would like to update using Survey123. I have built the survey. I have configured the feature service and survey according to the documents/video listed below.  Right now, if I fill out a survey, it only adds a record instead of updating an existing record. From what I have read I need to enable the inbox and access the records that way. I am having no luck. More information below:

The feature service is a selection of parcels that have to be surveyed. There are 3 fields with parcel information, and the remaining fields are empty. The 3 fields with data were from an existing data source. The data was not added by surveys. The empty fields are associated with a survey questions to be answered. 

When I enable the inbox in Survey123 and publish, I can see an inbox in the Survey123 app, but the inbox is empty. According to the video: ArcGIS Survey123: Editing Existing Data with Survey123 - YouTube I should see a list of all of the parcels in the inbox. Is this an older option that is no longer available? Or have I missed something.


I have checked the json for supportsApplyEditsWithGlobalIDs  is set to true. 

All of the settings, in theory should be correct. I would love some input on this!

Thank you very much!!!!



Links I have referenced:

Working with existing Feature Services in ArcGIS Survey123 (esri.com)

How to enable supportsApplyEditsWithGlobalIDs on y... - Esri Community

Prepare for editing existing survey data—ArcGIS Survey123 | Documentation

ArcGIS Survey123: Editing Existing Data with Survey123 - YouTube

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3 Replies
Esri Regular Contributor

Hello @JessicaJThompson

When you refresh your inbox you are still seeing the inbox as empty correct? For the feature service that you configured with the survey is the parcel layer the only layer in the service or are there other layers? If there are other layers is the parcel layer the first layer in the service? 

Thank you, 



Thank you,
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New Contributor III

Hei @ZacharySutherby 

I have the same problem. I create a Survey using Survey Connect. I would like to update existing feature instead of adding new. The workflow works with desktop Survey solution but not with mobile app version. 

I mean that the Survey link beginning like https://survey123.arcgis.com/share/b01e1e8ddff34368a744fad55b2950e9&mode?portalUrl=https://gis.tartu... work (update the existing feature) but 

https://survey123.arcgis.app/?itemID=b01e1e8ddff34368a744fad55b2950e9&mode=edit&globalId={GlobalID_1... does not (instead of update feature add new one). 

I would like to update the feature information using QR code - as the QR code reader don't work in desktop, is there any workaround how to update feature in mobile app?

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New Contributor III

Did anyone happen to solve this issue? I'm having the same problem at the moment (as well as to expand this to other workflows) so I am looking for solutions.

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