Sent surveys do not appear in 'Sent' folder once submitted.

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08-15-2023 12:42 PM
SamanthaNakata1
New Contributor II

Hi all,

I recently upgraded users' Survey123 installations (Windows app for Desktop). Now, in Survey123, a user submits a survey, it is accepted without error, the sent count increases, but the sent folder remains empty.

Additionally, only some users are experiencing this--i.e., some users can still access previous sent surveys, and recently sent surveys.

Is anyone familiar with this issue and how to retrieve previous sent surveys?

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