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"Cannot access the feature service" error in Survey123 field app after re-publishing and re-downloading survey

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07-04-2023 11:18 AM
DavidMyers1
New Contributor

I am receiving this error when I refresh the inbox after a client re-published the survey, deleted the survey from their iPad, and then re-downloaded the survey; only occurs for this survey.

Survey was working before re-publishing and nothing in terms of the .xlsx form was changed.

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2 Replies
DavidMyers1
New Contributor

Screenshot of the error message and the associated log file

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DavidMyers1
New Contributor

I can see and access the data on the Survey123 website, but when I download the survey it doesn't show the thumbnail or any of the associated text, just the default survey form thumbnail. When I try and open the survey from a link or scanning the QR code, it repeats the downloading survey process until you manually close the app

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