Can't login to ArcGIS Pro, login screen stays empty?

[DanielHess]

Hello,

i am not able to use ArcGIS Pro. It runs with a named user license, but i am not able to login to my account because the screen with the gui stays empty (see screenshot.).

Things i tried:

- Reinstall ArcGIS Pro, install updates manually, install different ArcGIS Pro Versions, Install/Deinstall Data Interop Center

- Use different default web browser

- Update Windows 10

- Multiple PC restarts

- uncheck "Sign me in automatically"

- Stop Antivir/Firewall

I don't have any further ideas what i could try... maybe someone could help?

Greetings and thanks

Daniel

[BertKraan1]

I've had this in 2.8.3 right after IT had installed 2.8.3 in a Citrix environment. I didn't see anything suspicious but they could see this:

After IT whiteflagged this .exe for execution I could sign in and start Pro.

+1 for IT ! (whoohoo)

[MarcyLaViollette]

We had the same problem and eventually our service desk figured out that we didn't have .NET 3.5 installed, and then also installed three Visual C++ Redistributables.  These fixed the ArcGIS Pro blank login screen on our virtual machine, and what a relief!