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ArcGIS Pro - Failed to create bookmark.

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07-14-2015 05:58 AM
PaulDoherty2
by
Occasional Contributor III
‎07-14-2015 05:58 AM

Creating bookmarks in ArcGIS Pro 1.0.2?

I am following steps outlined here Bookmarks—ArcGIS Pro | ArcGIS for Professionals and getting this error. Is this a known bug?

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JeremyWright
by Esri Regular Contributor
Esri Regular Contributor
‎08-05-2016 01:27 PM

All,

There is a known issue with this - it can happen if you're on a machine or view that's quite large (for instance if you're running a 4k monitor, or you're using the "Make Text and Other Items Larger or Smaller") or even if you span a view across multiple monitors.  IT's specifically related to thumbnail creation at large view sizes. 

We fixed this issue in daily builds of Pro, so you'll see the fix in Pro 1.4 when that is released later this year.

Regards,

Jeremy W.

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11 Replies
AsrujitSengupta
by
Regular Contributor III
‎07-14-2015 10:39 AM

I just tried the same steps mentioned in that link and it worked for me. However I used ArcGIS Pro 1.1 beta, as I don't have the ArcGIS Pro 1.0.2 available right away.

I'll check on ArcGIS Pro 1.0.2 and update here, if possible.

Meanwhile, try with some other data and on another machine maybe.

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PaulDoherty3
by
Occasional Contributor
‎05-09-2016 09:10 PM

@ASenGupta-esristaff - any luck replicating this? It has come up again on my end here in New Zealand. Let me know if you would like me to contact support@esri.com.

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AlexanderBrown5
by
Occasional Contributor II
‎06-07-2016 04:43 PM

Paul Doherty​  Asrujit SenGupta I am a new solutions engineer out of the Philadelphia office.  I am a seasoned veteran to ArcMap and older ESRI products, but new to ArcGIS Pro.

Utilizing ArcGIS Pro 1.2

I was following Create a map—Get Started with ArcGIS Pro | ArcGIS

I got the same error message.

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AsrujitSengupta
by
Regular Contributor III
‎06-07-2016 05:08 PM

Paul Doherty​ Sorry for the delayed response. Somehow I missed your post.

Yes, please contact Esri Tech Support, so that they can test this behavior and document it, in case this is already not documented as a Defect.

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AsrujitSengupta
by
Regular Contributor III
‎06-08-2016 12:38 PM

Paul Doherty​ and Alexander Brown​

I tried again...just to check and am still unable to reproduce the issue. I used ArcGIS Pro 1.2.0 and create Bookmarks w/o any issues.

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AlexanderBrown5
by
Occasional Contributor II
‎06-08-2016 01:24 PM

I will go ahead and submit an official support ticket when I get a chance. 

~Alex

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JeremyWright
by Esri Regular Contributor
Esri Regular Contributor
‎08-05-2016 01:27 PM

All,

There is a known issue with this - it can happen if you're on a machine or view that's quite large (for instance if you're running a 4k monitor, or you're using the "Make Text and Other Items Larger or Smaller") or even if you span a view across multiple monitors.  IT's specifically related to thumbnail creation at large view sizes. 

We fixed this issue in daily builds of Pro, so you'll see the fix in Pro 1.4 when that is released later this year.

Regards,

Jeremy W.

LeonardOlyott
by
New Contributor II
‎08-07-2016 03:32 PM

thanks Jeremy, 100% correct, I was running on the 4K screen, moved Pro to the laptop screen and hey presto, bookmarks fine!

AlexanderBrown5
by
Occasional Contributor II
‎06-22-2016 05:48 AM

Paul Doherty​  I did a clean uninstall of ArcGIS Pro (including my registry), reinstalled and now I have no problems creating a bookmark.

~Alex