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Suddenly unable to add layers in MapViewer and Field Maps Designer, in both Chrome and Edge.

1739
23
a week ago
MillionMap
New Contributor III

 When I try to add add layers in MapViewer and Field Maps Designer, both Chrome and Edge crash.  I get a 'STATUS_ACCESS_VIOLATION'.  This problem is occurring with all current and past projects. 

23 Replies
eryildiz
New Contributor II

Maybe it works with Arcgis Enterprise only. 

MauroLourenco
New Contributor

When I try to add a layer in ArcgisOnline Map Viewer, it crashes with error code 11.

Chrome version  126.0.6478.127 

0 Kudos
ThomasColson
MVP Frequent Contributor

We have some new information that a suddenly-revoked certificate from a popular cert provider may have had something to do with this. Since the issue is hard to reproduce (intermittent and random) I don't have any other info and due to the nature of it being a security cert, I've only shared the specifics with our ESRI TAM, but if you're one of the org's affected by the suddenly-revoked certificate from a popular cert provider, it's pretty obvious, and something to look into as a cause of this. 

MillionMap
New Contributor III

A coworker in another location from myself was experiencing this error, now she is not.  Yet, I still am.