ArcGIS online service credit deduction unaccountably

[TaofeekAdebayo1]

In the report I checked, the summation of my used service credit and the remaining credit is not up to my initial credit. Please I need an urgent response.

[ShaneMiles]

Hi Taofeek Adebayo‌, 

How long have you had the credits and subscription for? I ask because of the note on Understand credits—ArcGIS Online Help | Documentation  "Any unused credits included with your annual subscription expire at the end of the subscription period. Additional credits that are purchased expire after two years." 

Shane

[TaofeekAdebayo1]

The attached document is the service credit report.

[TaofeekAdebayo1]

Thank you for your response Shane

[ShaneMiles]

Hi Taofeek Adebayo‌, 

It looks like you are using quite a bit in storage costs, try using Housekeeping - beta. It should give you a better indication of what is chewing up your credits. I would also ensure your oragnisation has all the credits by getting in contact with support. 

Shane

[TaofeekAdebayo1]

Hi Shane,

I so much appreciate your swift responses to solve this issue.

However, this account i'm using to seek resolution for the case is not from the organization account.

Do I send the details of the account?

What information about the account is required of me to give?

Awaiting your response.

Thanks

[ShaneMiles]

Hi Taofeek Adebayo‌, 

I would get in contact with Esri Support by phone if you are unable to log a support case outside of an organisation. They should be able to give you the exact information required to resolve your issue. 

Shane

[TaofeekAdebayo1]

Alright Shane, please do.

I really appreciate.