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Hi everyone, I friend of mine who purchased an ArcGIS personal license on December could not log on to his ArcGIS online account again with a message that he has used up his Service credit even as he barely uses it. Can anyone help with possible reasons and solution for this challenge of his? Thanks in anticipation.
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01-25-2021
03:14 AM
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Thank you very much for your response. It is an ArcGIS Desktop single-use product (Perpetual) and it is a new installation. I will try this workaround and feed you back. Thank you once again.
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01-25-2021
02:36 AM
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Hi everyone, I really need help installing ArcGIS Desktop (ArcMap) very urgently. After running the installation file and at the point of authorizing the license, when I selected the software product (Basic single use) and clicked on "Authorize Now", instead of it to launch software installation wizard, it comes back to "ArcGIS Configuration Information" in the picture below without any error sign. Please help, what could be the cause and the solution to this. Thanks in anticipation
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01-23-2021
09:14 AM
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Hi Shane, I so much appreciate your swift responses to solve this issue. However, this account i'm using to seek resolution for the case is not from the organization account. Do I send the details of the account? What information about the account is required of me to give? Awaiting your response. Thanks
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10-22-2020
11:23 PM
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The attached document is the service credit report.
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10-22-2020
03:33 PM
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In the report I checked, the summation of my used service credit and the remaining credit is not up to my initial credit. Please I need an urgent response.
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10-22-2020
06:52 AM
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