Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

[ChaseBarnard]

I've recently installed Monitor 2024.1 on a new server.  I had previously been running 2023.* on a different machine. I've successfully registered 4 agents on 4 separate machines in our Enterprise.  Monitor Server is recognizing all the components including 323 service components.  Likewise, all the infrastructure telemetry seems to be coming in correctly.  What I am not seeing is any data on the ArcGIS-side including data on requests received, request response time, ArcSOC instances used, etc.  Logs indicate various codes including "E_AUTH_TOKEN_EXPIRED" and "E_AUTH_INVALID" but I haven't been able to track down the issue.  Any suggestions?

[jonathan_debrandt_infra]

I have the exact same issue while monitoring 2 ArcGIS platforms at version 11.1 (one high-available instance and one regular instance) with Monitor 2024.1 (after upgrading from version 2023.3).

I found out that the usage reports created on the ArcGIS server by Monitor return NO DATA for all web services. It means I can't monitor following metrics at web service (although I can at server level): 

• RequestCount
• RequestsFailed
• RequestsTimedOut
• RequestMaxResponseTime
• RequestAvgResponseTime

I think the issue is related to how Monitor configures the usage report query. It uses following configuration (that returns no data)

{
"reportname": "agm-75cc870e-a948-4d0b-a3e9-bc1d06923c66",
"since": "CUSTOM",
"from": 1741791870908,
"to": 1741792200908,
"aggregationInterval": 5,
"queries": [{
"resourceURIs": [
"services/",
"services/system/cachingcontrollers:gpserver.GPServer",

[... ]

While the usage report created by Monitor 2023.3 used following configuration (this one returns data):

{
"reportname": "copy-from-agm-prd-v2023.1",
"since": "LAST_DAY",
"from": null,
"to": null,
"aggregationInterval": 1,
"queries": [{
"resourceURIs": [
"services/",
"services/System/CachingControllers.GPServer",

[...]

Unfortunetaly, the usage report config cannot be changed because it gets overwritten every 5 minutes by Monitor.

Is there a fix for this ? This issues makes Monitor mostly useless...

[DerekLaw · Accepted solution]

Hi @ChaseBarnard & @jonathan_debrandt_infra,

> What I am not seeing is any data on the ArcGIS-side including data on requests received, request response time, ArcSOC instances used, etc. 

We are aware of this bug (it's been discussed in this thread) and this will be addressed in the forthcoming ArcGIS Monitor 2024.1.1 patch that is scheduled for release on March 20. Apologies for the inconvenience.

Hope this helps,

[HazelRiordan]

Has the release date been moved back, by chance?

Thanks!

[NateRenn]

Any update to the update release date?

[HazelRiordan]

I see the patch out there today.

[NateRenn]

Thanks, I just need to click on the downloads to see the correct version

[NicolasNi1977]

@DerekLaw

We have applied the fix using version 2024.1.1; however, all feature services are still displaying no data. Additionally, the ArcGIS Server Observer is also not showing any data.

Could you kindly advise on possible next steps or recommend any actions we can take to resolve this issue?

[DerekLaw]

Hi @NicolasNi1977,

> ... however, all feature services are still displaying no data. Additionally, the ArcGIS Server Observer is also not showing any data.

I'm not clear on what you mean. Are you saying after upgrading to Monitor 2024.1.1, your registered feature services are no longer reporting any data? What do you mean by the "ArcGIS Server Observer is also not showing any data" - which observer? Inventory? Metrics? Can you please elaborate?

- Which release of Monitor did you upgrade from?
- Were metrics being reported for the feature services before the upgrade?
- Is this for all registered ArcGIS Server sites with Monitor, or just some of them?
- What release of ArcGIS Server is showing this behavior?
- Can you provide some screenshots or error messages?

[NicolasNi1977]

Hi @DerekLaw 

- Which release of Monitor did you upgrade from? - We upgraded from ArcGIS Monitor 2023.1 to 2024.1.0 then to 2024.1.1
- Were metrics being reported for the feature services before the upgrade? - Yes
- Is this for all registered ArcGIS Server sites with Monitor, or just some of them? - We only have one ArcGIS Server Site.
- What release of ArcGIS Server is showing this behavior? - ArcGIS Enterprise 11.3, it was upgraded from 10.9.1 not long ago.
- Can you provide some screenshots or error messages? - Refer to below