Monitor 2023.2 Host metrics not what is listed in the Metrics reference document.

[Pat_Gallagher]

I am setting up ArcGIS Monitor 2023.2 and connected my first windows host to it. When I look at the overview for the server I am only getting the Memory Utilized metric to show data. When I go to the Metrics page for the server, the items listed are not what is listed in the Metrics reference document. For example, I do not see 'CPU Utilized' metric - but I do have 'Process CPU Utilized - arcgisserver.exe (%)', Process CPU Utilized - arcsoc.exe (%), and Process CPU Utilized - Powershell.exe (%). Is there a way to reset the metrics that are collected?

[AndrewSakowicz]

this sounds like some windows counters might be corrupted, see related  https://community.esri.com/t5/arcgis-monitor-questions/windows-host-component-record-only-memory-met...

[Pat_Gallagher]

I should have phrased this differently, I am trying to get a metric for CPU utilized. Is there a way to change one of the current metrics to get the overall CPU utilization of the agent server? While having Process CPU Utilized - arcsoc.exe is helpful to know how ArcGIS Server is running on the server - that does not cover the Java executables that are also being processed. 

[GeoJosh]

@Pat_Gallagher, this is typically indicative of a permissions issue. More specifically, it sounds like the account used to register the Windows host is missing the permissions necessary to collect CPU metrics. Have you followed the steps in this documentation?

https://doc.arcgis.com/en/monitor/latest/get-started/windows/enable-permissions-for-wmi-cimv2.htm

[Pat_Gallagher]

Thanks, I had gone through the cimv2 settings to be able to connect Monitor 2023.2 to the Server Host. It could be a permissions issue, but if I look at Monitoring > Components > Server  > Process CPU Utilization - arcsoc.exe, I do get data points. When I look at the listed metrics for the server, there is no metric for CPU Usage.

[AndrewSakowicz]

to clarify, can you provide a screenshot of 1. Host>overview 

2. Host>Metric filtered by CPU

[Pat_Gallagher]

Overview - CPU Utilized has no data

 Filtered for CPU

 

[AndrewSakowicz]

please verify using windows tools, e.g. perfmon, that windows CPU metric is available. See my previous post.

[Pat_Gallagher]

CPU shows in both Performance Monitor and Task Manager- I went through all of the counters listed in Performance Monitor and I did not see any that were for arcgisserver.exe or arcsoc.exe.

 

[AndrewSakowicz · Accepted solution]

Thank you, very helpful.  At this point, I propose to open a Tech Support: CPU (%) metric not listed in ArcGIS Monitor.