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ArcGIS Monitor 2025.1: Service metrics not being collected

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11-21-2025 06:54 AM
ReeseFacendini_MadCo
by
Occasional Contributor
‎11-21-2025 06:54 AM

After upgrading to ArcGIS Monitor 2025.1, the service level metrics are no longer showing for any published service (hosted, map, image, etc.). I checked the observer logs and there are pages of warning logs saying "failed to determine ArcGIS Server license expiration". My ArcGIS Server license is permanent, so technically there isn't an expiration date.

Anyone else seeing this issue?

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24 Replies
StevenBeothy
by
Regular Contributor
4 weeks ago

Hi @Royce_Simpson 
Try downloading the Agent again, the AGM version still shows as 2025.1 on my.esri.com.

StevenBeothy_1-1765479736374.png


Most likely because the AGM Server was not updated, as this is just a patch for the Agent download.
In the screenshot below you can see the new "ArcGIS_Monitor_Agent_Windows_2025_1_1_198631.exe" vs the old "ArcGIS_Monitor_Agent_Windows_2025_1_197954.exe".

StevenBeothy_0-1765479712805.png

 

PaulPetersen1
by
Frequent Contributor
4 weeks ago

I just downloaded 25.1.1, and it resolved the issue.

Royce_Simpson
by
Frequent Contributor
4 weeks ago

Installing now.  So far, things are looking correct, up and running. 

Do I need to install this on all agent machines, or would just the ones with ArcGIS Server be sufficient?

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ReeseFacendini_MadCo
by
Occasional Contributor
4 weeks ago

For an immediate fix, the ArcGIS Server machines could be done initially. It would be best to upgrade every agent just to make sure there's unity, and in case some other little thing was fixed along the way. As often is the case with software

StevenBeothy
by
Regular Contributor
4 weeks ago

According to the patch notes, it only fixes the perpetual license issue with ArcGIS Server services.
But I don't disagree with Reese that it could be considered a best practice to update all Agent machines.

ArcGIS Monitor 2025.1.1 is a cumulative maintenance release for the Agent only, addressing stability issues.

2025.1.1

  • BUG- 000181273: ArcGIS Monitor’s ArcGIS Server Inventory Observer fails when the ArcGIS Server uses a perpetual license, returning the error “Failed to determine ArcGIS Server license expiration”