Dataset item pages no longer loading from hyperlinks - 404 error

1125
17
07-24-2018 04:29 PM
Natural_EnglandOpen_Data_Publi
New Contributor II

Dataset item pages are no longer loading correctly from /datasets/ hyperlinks in a new browser tab. Users receive a 404 error page.  Tested in Google Chrome.

E.g.

https://naturalengland-defra.opendata.arcgis.com/datasets/special-protection-areas-england 

See Latest Releases hyperlinks at https://naturalengland-defra.opendata.arcgis.com

Latest updated items

When clicking on any of the above links a new browser tab opens and this happens.

404 error

However when clicking on the links from the all items search page or via the category search widgets the item pages open OK in the same browser tab.

All items search

OK page

Please help.  I have been creating the open new browser tab individual item page links this way for over a year and never had any issues before. Why would these suddenly stop behaving?

Has someone made a change to the ArcGIS Hub site?  I do have a support enquiry with Miguel Paredes at ESRI UK about some layers not downloading - see home page Important Information section. He is in conversation with an ESRI Inc. Analyst about this at the moment in Redlands but I don't have the name.

Andy Lee

Data Services Team

Natural England

17 Replies
DanielFenton1
Regular Contributor

Andy, we have a fix underway for this issue. It should be released w/in the next half hour. We apologize for this error and have added additional automated testing to prevent it from recurring. We are developing automated methods to detect these types of issues much more quickly in the future. That should prevent you from having to report this at all. Again, we are very sorry for this error.


Daniel Fenton

Software Engineer | ArcGIS Hub

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Natural_EnglandOpen_Data_Publi
New Contributor II

#arcgis hub#arcgis hub sites

Hi Daniel Fenton‌,

Since the last ArcGIS Hub updates deployed by ESRI in early March 2019, the issues reported last year above have started to reoccur. Some URLs including dataset names (rather than unique IDs) are no longer routing to the items.  Users receive a 404 error page.  Please provide a fix as soon as possible, as this is affecting many items listed on our site.

See https://naturalengland-defra.opendata.arcgis.com/ 

and https://naturalengland-defra.opendata.arcgis.com/pages/updates 

Some examples of URLs from our latest releases, which are no longer re-routed to the items are below.  I am sure there may be many more, but I do not have time to trawl the whole site to give you a full list of URLs affected.

https://naturalengland-defra.opendata.arcgis.com/datasets/provisional-agricultural-land-classificati... 

https://naturalengland-defra.opendata.arcgis.com/datasets/conservation-and-enhancement-scheme-agreem... 

https://naturalengland-defra.opendata.arcgis.com/datasets/gs9-and-gs10-eligibility-for-countryside-s... 

https://naturalengland-defra.opendata.arcgis.com/datasets/sssi-impact-risk-zones-england 

https://naturalengland-defra.opendata.arcgis.com/datasets/sites-of-special-scientific-interest-units... 

https://naturalengland-defra.opendata.arcgis.com/datasets/crow-act-2000-section-15-land 

https://naturalengland-defra.opendata.arcgis.com/datasets/special-protection-areas-england 

Many thanks,

Andy Lee

Senior Adviser, Data Management and Geographical Information

Natural England

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DanielFenton1
Regular Contributor

Hi Andy,

Sorry for the recurrence fo this bug. We have resolved the issue and the links you provided are now functioning as expected. Thank you for bringing this to our attention.


Daniel Fenton

Natural_EnglandOpen_Data_Publi
New Contributor II

Hi Daniel,

Thank you for resolving this bug.  I confirm that I am happy with the fix and that the links across our site are now restored to working condition.

Please can you do your best to ensure that this bug does not reoccur at future ArcGIS Hub updates.

Kind regards,

Andy Lee

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AndreaConver
New Contributor III

Hi Andy,

My site is returning a 404 error when navigating through our category buttons in EDGE. The data loads as expected when I search for, and select, a specific layer. The application works as expected in Chrome.

National Center for Education Statistics 

Thanks,

Andrea

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Melissa_Allin
New Contributor II

Hi Andrea,

Did you receive any resolution for this issue? We are experiencing the same issue of the 404 error when using the Category buttons, but the data loads when searching and selecting a specific layer. We are having issues with all browsers.

Brampton GeoHub 

Thanks,

Melissa

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AndreaConver
New Contributor III

Hi Melissa,

We are still experiencing this issue, but it’s not as consistent as it used to be. Looking at our Analytics for the last month, it looks like it happened 19 times across Chrome, Safari, and Edge.

Thanks,

Andrea

Andrea Conver, PMP, GISP

SANAMETRIX

Work: (206) 518-1888|Fax: (202) 521-3530

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Melissa_Allin
New Contributor II

I'm working with ESRI support now so will post here if we find any resolution. It only seems to work correctly on the newest version of IE.

We use tags for the categories instead of groups, and if we switch to using a group it works correctly. We also tested creating a new site with tags for categories and it worked fine, so the issue is only with our existing site.

Thanks,

Melissa

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PatrickHammons1
Esri Contributor

Hi Melissa,

We're aware of the issue and will push a fix later today. 

Best,

Patrick, Hub team

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