ERROR GRAVE AL INICIAR PORTALES PLUGIN ARCGIS FOR AUTOCAD

[VicenteAlmenar]

Hola, Buenos días.
Hola me dirijo a Ustedes, para comentarles el siguiente problema.
Hasta el momento, tengo instalado y funcionando, el plugin ArcGIS for AutoCAD, con el software Autocad Map 2023 y bajo el sistema operativo Windows 10.

 Desde el pasado martes, me sale un error grave al iniciar el Autocad Map 2023. 

Hemos descargado y reinstalado el plugin ArcGIS for AutoCAD,  a la versión más actualizada. pero seguimos con el problema.

Adjunto capturas del mensaje de "Error grave",
Les agradezco de antemano su ayuda.
Un cordial saludo,

[DanWade]

Hello Vicente,

Thank you for using ArcGIS for AutoCAD. As much as we want to assist you I first need this post translated to English. This includes the messaging from both provided screen captures too.

Are we using ArcGIS for AutoCAD build 410?

Kind regards,

Dan

[VicenteAlmenar]

Hello dan. Hello.

Thank you very much in advance for replying to my message.

Excuse my Google translation, I did not know that it is only published in English.

Answering your question, if we have updated to the latest version of Arcgis for Autocad 410.

I expose the case again in English.

FATAL ERROR WHEN STARTING PORTALS PLUGIN ARCGIS FOR AUTOCAD

Hello good day.
Hello, I am writing to you to discuss the following problem.

Until now, I had the ArcGIS for AutoCAD plugin installed and working, with the Autocad Map 2023 software and under the Windows 10 operating system.

Since last Tuesday, I get a serious error when starting Autocad Map 2023 and the plugin does not load.

We have downloaded and reinstalled the ArcGIS for AutoCAD plugin, to the most current version (410). but we still have the problem.
Also, we had it installed in Autocad Map 2021,
But when checking it in that version, it gives the same message.

I enclose screenshots of the "serious error" message, translated.

A cordial greeting,

[VicenteAlmenar]

Hello dan. Hello.

Thank you very much in advance for replying to my message.

Excuse my Google translation, I did not know that it is only published in English.

Answering your question, if we have updated to the latest version of Arcgis for Autocad 410.

I expose the case again in English.

FATAL ERROR WHEN STARTING PORTALS PLUGIN ARCGIS FOR AUTOCAD

Hello good day.
Hello, I am writing to you to discuss the following problem.

Until now, I had the ArcGIS for AutoCAD plugin installed and working, with the Autocad Map 2023 software and under the Windows 10 operating system.

Since last Tuesday, I get a serious error when starting Autocad Map 2023 and the plugin does not load.

We have downloaded and reinstalled the ArcGIS for AutoCAD plugin, to the most current version (410). but we still have the problem.
Also, we had it installed in Autocad Map 2021,
But when checking it in that version, it gives the same message.

I enclose screenshots of the "serious error" message, translated.

[DanWade · Accepted solution]

Hello Vicente,

I appreciate the translated post and especially the screen captures, thank you for this. I think the user settings file ArcGIS for AutoCAD creates and updates with a users ArcGIS Online and ArcGIS Enterprise organizational connections is corrupt. This settings file for ArcGIS for AutoCAD is named, ApplicationSettings.json and is located at:

C:\Users\[username]\AppData\Local\ESRI\ArcGIS for AutoCAD\400

Let's try the following steps to get you back up and running:

1) Make sure all Autodesk products are not running.
2) Open Windows File Explorer, locate and delete the ApplicationSettings.json file.
3) Start Autodesk Map 3D and see that the ArcGIS for AutoCAD splash screen appears.
4) If not not send a screen capture of the errors.

I look forward to hearing from you!

[VicenteAlmenar]

Hello dear Sir Dan.
I greatly appreciate his attention and collaboration. It has been a great help.

Tell you that, with the solution and the steps that you have mentioned, the problem has been solved.

The truth was, there was no explanation, because suddenly, without having made any changes, it stopped working.

I also wanted to tell you that I was looking for information about the "error" and we got to review the configuration file (.json).
When I checked it with "Notepad", the file was empty, it contained no information (0 bytes) and I thought it was not the right program to read the file. What I couldn't explain why. Now, I have checked it and it contains information.

Pues volviendo al asunto, siguiendo tus instrucciones y borrando el archivo de configuración, hemos vuelto a ejecutar Autocad Map e inmediatamente, hemos podido ver la pantalla de presentación de ArcGis for Autocad. La cinta se ha cargado y todo vuelve a funcionar correctamente.

Muchas gracias por su gran ayuda Sr. Dan.Le
envío un cálido y fuerte abrazo.
Atentamente, Vicente Almenar