@ColinLawrence thanks for the response. Yes for the same devices and all have the same version of Field Maps. However, in addition we did add some new devices (both iphone and android) so not sure about their version of FM.
The two duplicates with the same account for created_user & full_name have different device ID and the triplicate with the different full_name from the created_user as the same device ID as one of the above....all very confusing 🙂 Attached is a screenshot of the table (excel export) and I changed the account names. The other person is within our organization and was on the rx burn that day being tracked using a different device and that worked fine.
Like I mentioned I can maybe see where we messed up with one of the duplicates since we were adding new devices, but I can't figure out how there's one with a different full_name since to the best of my knowledge that field isn't editable.