Webgisdr does not package backup

[Anonymous User]

My webgisdr backup has been running like clockwork for months  and now starting yesterday the process runs and creates the backup but fails to package the backup.  It then deletes the tempbackup file leaving me with nothing.  This all is on the local server drives. 

I used to get this in the logs but it is now missing and just skips that step.

2021-11-01 19:00:42 INFO [main] com.esri.arcgis.webgis.util.WebGISUtil - The backup file has been packaged successfully in 00hr:03min:13sec.

Any thoughts?

[Anonymous User]

figured out that the issue may have been the result of a windows update.

by adding ./ to the beginning of the script everything was cured.

@echo OFF
cd /D D:
cd D:\ProgramFiles\ArcGIS\Portal\tools\webgisdr
.\webgisdr --export --file D:\propfiles\webgis.properties

[Anonymous User]

I may have spoke too soon.

[LeonS]

I seem to be having the same issue.  Only when I run it as a scheduled task though.  If I run the script, by running it from a command prompt then package gets created.  Did you discover anything about the issue you are having?

Leon

[Anonymous User]

Yes exact same issue.  When running on a script it does not package the backup intermittently.  It always packages it manually.  I had a ticket with esri support but they said it falls outside their support scope.  It is weird it just started happening.  It wasn't because of an update because we are still on 10.8.1.  

I am hoping 10.9.1 will fix it.  We will be upgrading in the next month or so.

[LeonS]

Outside their support scope?  Okay...

I'm also running 10.8.1, but any upgrade might be a a little further off

[Anonymous User]

You can always create a ticket.  Maybe having more than one of us complaining will spur some help.

[LeonS]

Yes, I will do that.  If I get a different answer, I'll let you know!

Are you using a BAT file to run your script?  I was thinking maybe trying it in Windows Powershell instead to see if that makes a difference.

[Anonymous User]

yes I have a .bat scheduled in Task scheduler on my Portal VM

[Anonymous User]

Did you ever get this resolved?  I continue to have this issue.