Missing App Launcher in Portal

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7
05-13-2020 11:17 PM
by Anonymous User
Not applicable

Hello everybody. For some reason the App Launcher button in one of my portals is gone. Everything else about the portal seems to work fine, even the launching of the installed apps. I can for example launch Insights by typing in the URL directly and it works. There is just no App Launcher to click on any of the app icons. I inspected the HTML elements and the App Launcher element is there, its just set to hidden.

At first i thought its some configuration issue but I cross checked with a portal that has the launcher and i could not find any differences whatsoever.

I know this is a pretty vague problem description and could have a lot of reasons, but maybe someone encountered the same problem. Thanks for every hint.

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7 Replies
DavidPike
MVP Frequent Contributor

Hi Alexander, is there an option to save it as a new app? (I've had a few weeks away from Portal and have regressed!) I've always found stuff a bit clunky, needing to log out, log back in etc.

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by Anonymous User
Not applicable

Hello David,
I already tried all that already. but no success. Logging out and back in, removing the licenses, restarting the portal and the VM...

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KaitlynPurcell
Esri Contributor

Hi Alexander Zeller

If you look at Portal's index status (portaladmin/system/indexer/status) does the count match? 

Best,

Kaitlyn

by Anonymous User
Not applicable

Hello Kaitlyn,
It does match, except for the search, where the count is one off. What does that tell me?

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Arnaud_Leidgens
New Contributor III

Hello Alexander,

Did you find an answer to this issue ? Thank you in advance.

Arnaud

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MPecenova
New Contributor

I can confirm that mismatching indexes were the cause of the same problem for one of our customer. A full reindex solved the problem. App launcher is once again available in Portal.

MichaelSlee
New Contributor

I had this just happen in our production environment out of the blue today. Thankfully I found this post right away. Doing a full reindex resolved the issue for me. Thanks.

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