Hello everybody. For some reason the App Launcher button in one of my portals is gone. Everything else about the portal seems to work fine, even the launching of the installed apps. I can for example launch Insights by typing in the URL directly and it works. There is just no App Launcher to click on any of the app icons. I inspected the HTML elements and the App Launcher element is there, its just set to hidden.
At first i thought its some configuration issue but I cross checked with a portal that has the launcher and i could not find any differences whatsoever.
I know this is a pretty vague problem description and could have a lot of reasons, but maybe someone encountered the same problem. Thanks for every hint.
Solved! Go to Solution.
Hi Alexander, is there an option to save it as a new app? (I've had a few weeks away from Portal and have regressed!) I've always found stuff a bit clunky, needing to log out, log back in etc.
I can confirm that mismatching indexes were the cause of the same problem for one of our customer. A full reindex solved the problem. App launcher is once again available in Portal.
I had the same issue, thank you for the solution.
Any ideas what may have caused the index to be out of sync? I've check our logs and can confirm our Enterprise solution has not had a outage, or disruption.