map service view is blank

[mohammadsherif]

Map service preview is blank in ArcGIS JavaScript API from an ArcGIS Server map service but displayed successfully in Arc Map.

I'm currently working with ArcGIS Server 10.2 installed on a Windows Server 2012 R2. I had no problem installing the service and creating the site, i also can access to the Manager (via localhost).

Problem is, when i start the map service SampleWorldCities located in the root folder and try to visualize it by pressing the button on the thumbnail i catch a blank page like attached. any solution?

Best Regards

[shan_sarkar]

Can you confirm if there is any scaling set on the map service?

~Shan

[Madanbhurati1]

I am facing similar problem, in ArcGIS Server 10.2. I have successfully  published a Feature Service, when I access this service from ArcGIS Desktop I am successfully able to see it. however when I view it using ArcGIS Server Manager by clicking on Thumbnail view of feature service it opens blank JavaScript API template  in Google chrome browser.

Kindly review the following snapshot.

[shan_sarkar]

And you are confirming that the layers are not scaled or turned off from the mxd level?

[Madanbhurati1]

Yes, layers are not scaled or turned off in mxd.