WebGISDR Backup fails with "Failed to generate token for Portal for ArcGIS. Verify that the credentials you entered are correct"

[MHahn]

The Portal Installation has been updated from 10.7.1 to 10.8.1. 
I am not sure if webgisdr worked after update. But now I got the following error in the webgisdr log: 

2021-02-26 12:53:32 ERROR [main] com.esri.arcgis.webgis.client.WebGISDR - Failed to generate token for Portal for ArcGIS. Verify that the credentials you entered are correct. Check the WebGIS DR utility logs and the Portal for ArcGIS logs for more information.

 I double checked the password 🙂 

In the logback.xml in the webgis directory I set the loglevel to DEBUG. After that I saw the following exception.

Caused by: java.lang.RuntimeException: The response returned HTTP status code 404. Requested URL: https://[fqdn of internal portal url]:7443/arcgis/portaladmin/sharing/rest/generateToken

I got the same response in a browser.
The url to the generateToken endpoint is: 

https://[fqdn of internal portal url]:7443/arcgis/sharing/rest/generateToken 

without the portaladmin directory 

Did I miss something?

Thanks!

[George_Thompson]

I would reach out to Esri Technical Support on this issue.

[JakeSkinner]

Hi @MHahn ,

I would try and recreate the .properties file and then re-execute the webgisdr utility.

[Anonymous User]

Hello Matthias

Have you tried Web Adapter address or LB address?

Regards,

Bing

[JonathanQuinn · Accepted solution]

This is a bug:

BUG-000135171 If the portal hostname changes, the DR tool fails to run with the error "Failed to generate token for Portal for ArcGIS"

[MHahn]

The german support team helped me out 👍
There is a (very unsupported) workaround for this bug. 
Sign in to the Portal DB (gwdb) and update the Admin-URL of the Portal. (remove the directory portaldmin) 

[Sander]

Hello Matthias, can you share a litlle bit more detail. I am not yet able to find the table in which I need to change (remove) this value.

Thanks in advance

Sander

[JonathanQuinn]

@Sander my suggestion is to go through a more "supported" approach following my instructions here.

If you have updated the hostname.properties file, update the hostname there instead.

[NoorSyazanaMdYusof]

Hi @MHahn , can I know how to sign in and access this gwdb?

[EricAnderson_DHS]

Hi @JonathanQuinn 

We're also hitting this exact issue at 10.8.1, but our Portal hostname has never changed. This is currently a HA Portal and the primary Portal admin URL shows as :7443/arcgis/portaladmin, while the standby shows as :7443/arcgis (checking from webadaptor.domain/webadaptor/portaladmin/machines page). 

Is there any *supported* way to update the admin URL for our primary machine and remove the /portaladmin reference?