Thanks David.
I did look at the .json file in notepad++. I also used a .json viewer to compare the 10.7.1 and 10.8.1 license files side by side.
There were a few additional items in the new file to accommodate the new apps and functionality in the new release, however the format was exactly the same and seemed fine.
When I was on the phone with tech support we double checked all the ports and those were not the issue.
ESRI tech support does not think the anti-virus is preventing the licensing from being installed. They believe that the anti-virus corrupted the installation. I did receive the following error after the update process completed...
"The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections. Restart the portal machine or machines."
I restarted the portal machine and re-ran the update and received the same error. This is when i started looking deeper and turned off the Cisco AMP Endpoint service, and after running the update a third time I received a message that the update was successful.
However, Tech Support thinks there may have been internal issues with the install due to the software running while the install was being performed.
There was some weird behavior that I was not aware was an issue where I would log into the portaladmin directory and it would take me directly to the "populate license" screen. It would allow me to navigate the other directories if I manually entered the URL, but I was not able to navigate from the home directory, as the home directory would take me back to the "populate license" directory.
I assumed this was because the licensing failed. But ESRI said that should not be the case, and that I should be able to access the home directory even if it is not licensed.
Ultimately they determined that somehow the license cannot be read due to some internal issue and while the software thinks it installed correctly... some internal items are either missing or corrupt.
I have nothing more to go on at this time. But a new install will be attempted this weekend (hopefully with Cisco AMP completely uninstalled and not just disabled) so we can know for sure.
I am aware of the recommended anti-virus exclusions and we have them set on our other anti-virus software (Sophos) because it actually interfered with the services and would cause them to going into a permanent "stopping service" state that could only be resolved by rebooting the server. A reboot would fix the issue for about an hour and the services would get hit again and get stuck in the "stopping service" mode.
After speaking with Tech Support I started searching deeper and notice that ESRI has updated their documentation that now has conflicting information with our original set up.
This technical article was updated recently and does not match what was originally in it when we set up 10.7.1 https://support.esri.com/en/technical-article/000015732
I also found this guidance document which is not 100% consistent with the technical article above, nor do the directory paths for portal seem correct. https://trust.arcgis.com/en/customer-documents/ArcGIS_Enterprise_AV_Guidance.pdf
Thanks again,
Kathleen
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