ArcGIS Server backup fails

[stevecater1]

When I run an ArcGIS Server backup I get this error message:

{"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}

The export fails every time. This is a federated AGS/Portal deployment. Has anyone seen this error before?

This happens in AGS 10.7.1

[JonathanQuinn]

Glad you got it sorted out. We'll be updating the export logic to proceed but list the thumbnails that were corrupt so you can correct them far easier.

[StefanUseldinger]

Haven't seen this in 10.8.1. When will this check be released?

[JonathanQuinn]

This is not resolved at 10.8.1, you can contact Support and they will have a workaround for you to implement.

[Mehretab]

I got the ["Export operation failed. Unsupported Image Type"] after updating our server from 10.6.1 to 10.8.1. It is a known issue and a solution is provided in the Technical Support. I already used the script in our windows based ArcGIS server. My question is, we have the same problem in our Linux based ArcGIS server. How can I  run the python script in Linux. Should I install Python 2.7 or Python 3? Or do we have a default python installation in linux based ArcGIS server?

Note: Our ArcGIS server is federated with portal.

cheers,

Mehretab

[Mehretab]

It turns out to be easier than I thought.

The Python installation location on Linux based ArcGIS Server machine is arcgis_server_installation_directory/arcgis/server/tools/python

and we can run python script on terminal as the example below:

ArcGISServer_InstallDir/arcgis/server/tools/python ~/your_python_ScriptDir/myscript.py

cheers,

Mehretab

[DianaBenedict1]

I wanted to document my findings in case others may find this useful. First, I want to start off by thanking Jonathan Quinn from ESRI for all his support with this issue. In our Enterprise GIS I was encountering the following issue after I upgraded our Enterprise (Porta, ArcGISServer, DataStore) from 10.6.1 to 10.8.1

• unable to overwrite existing Services- this process would fail
• unable to run the giswebdr tool - it failed when backing up the federated gisserver
• unable to run the exportSite REST operation in Services section of the GIS Server Admin site. I was getting the same error as mentioned above {"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}

Jon and I determined that all this issue were related this error. After creating a new simple jpeg image (in paint save jpg), I used this image to update the thumbnail for all the services on my GIS Server using the python script that Jon suggested as a fix. Using this method fixed my issue, I am now able to do the following:

• Use the exportSite operation in ArcGIS Server Admin Rest services endpoint
• Run the webgisdr tool on the entire GIS Portal
• Update existing service from ArcGIS Pro. It no longer fails to overwrite existing services.

[Carl_Flint]

Jonathan,

I have a machine with this issue and the download link on the following support page doesn't download the zipped mitigation script.  Could you advise on another location for this file?

https://support.esri.com/en/technical-article/000024415

Thanks,

[Mehretab]

Here is the Script and make sure to save it as .py.

[CesarPiovanetti1]

Hi all, I am encountering the same issue while running WEBGISDR utility: {"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}

This error is only returned while backing up the ArcGIS Server part.

I downloaded the script associated with the bug mentioned in this thread, and created the generic PNG (also tried with JPG) but still returns the same error. Any thoughts?

[MortenMa93]

I've encountered the same issue. Did you find a solution?