The sync process on a Samsung Galaxy Note Pro 12.2 hangs with no progress, no error message, and no timeout. It just sits there, despite a strong WiFi or 4G connection. See the attached Image1.
This Samsung has successfully synced previous Collector projects without difficulty, so I know the device itself is capable.
Other devices (iPad, Android phone, etc.) are successfully syncing the current Collector project, so I know the current project itself is not “broken”.
This leads me to believe that something internal to the client_delta or geodatabase files on the Samsung have, somehow, gotten cooked.
These files are visible in the Samsung’s ArcGIS_Collector folder. See the attached Image2.
This text is in the SyncProcessRecoveryInfo file (you may have to scroll across to see all the content), and the clientDeltaPath value is correct.
{"uploadId":"Upload Failed","clientDeltaPath":"/storage/emulated/0/ArcGIS_Collector/offline_data/cbeyerhelm.fpr_UjNGUFIubWFwcy5hcmNnaXMuY29t/8e53d896417a463885417d84604dd434/client_delta_1433811446075.geodatabase","createdClientDelta":true,"uploadedClientDelta":true,"acknowledgedUpload":false,"syncComplete":false,"syncStatusUrl":null}
So, how can I either fix this problem, or make a backdoor retrieval of the data and attachments and get them into my feature service. There are 42 pending records and attachments that took field crews 2 weeks to collect. I'm in a little bit of a panic.
Thank you...