Latest Contributions by SusanMoore

‎12-03-2018

Hi Aravind, The problem is specific to Chrome. On 2 machines that had the same OS and Chrome versions, both Firefox and Safari work fine. I also had one of the users try other story maps that use the same template (such as this one), and they were able to view it without a problem in Chrome. Thanks, Susan

‎11-30-2018

Yes, I know this template is in mature support, but the replacement options just don't offer the beautiful simplicity of this one. That being said, for some reason we can't get our app to load on Chrome on a Mac, specifically Mac OS 10.13.6, chrome, Version 70.0.3538.110 (Official Build) (64-bit). It loads the main image, but the 3 loading bars move to the bottom of the screen, and the app never finish loading. And the Submit Your Light Display button never loads. It seems to work fine on all other environments and browsers. Any suggestions? https://oakgov.maps.arcgis.com/apps/StoryMapCrowdsource/index.html?appid=03bfedf51ffb4fb792d2e7f9ed307f69&

‎04-20-2018

In the April 2018 AGO release, the default in a web map was changed from "My Organization" to "My Content" when using Add>Search for Layers. While this works great for some Orgs, many users in our Org use AGO to add existing Org content, and now they are wondering why they can't find any layers. I can see why each user might want a different default place to search, so it would be helpful if the user could modify this for themselves. I'd like to combine this with the ability to set the default at the Org level, so as Admin, I could set our Org's default to My Organization, and users could choose to override (and save) the default with My Content.

‎02-02-2017

I'm trying to link to our Open Data Portal (http://accessoakland.oakgov.com) in an immersive section, but it will only display in browsers that allow the user to accept unsecured content. Open Data doesn't support https, and from what I've last heard (which maybe has changed?), there are no short term plans do to so. Is there a way to work around this so that the our Esri Open Data Portal can be shared in an Esri cascade story map in all browsers? Story map link: http://arcg.is/2klj2k6 Thanks!

‎01-30-2017

We face the same issue. Yes, we get the email notification that an update is coming, but the time frame is too vague (e.g., "in early November"). We need to know exactly when the update is being rolled out. We have walked into a full training room, about to teach an AGO class, and the UI has been updated overnight, causing the instructor to fumble. We also like to do a quick run through of our most popular public facing apps when we know an update has occurred, because some AGO releases have broken public facing items. We want to be proactive, not reactive. Even if we can't control when the update is pushed, it would be extremely helpful to know exactly when the change is getting pushed. Even 24 hour notice is better than no notice.

‎10-09-2014

Yes, I'm still having this issue as well in 10.2.2. However, if I receive the "map service is inaccessible or does not exist" error and wait before trying to access it again, it will eventually work. I haven't been able to pin down a guaranteed "wait" time. Sometimes it works immediately, and sometimes I get frustrated, leave for lunch, come back and viola, it's working.

‎12-13-2013

Thanks, Andrew! I needed to clear my browser cache to see the fix. Susan

‎12-13-2013

Hi Andrew, I'm still seeing the same behavior, so I don't think I'm describing what I'm seeing very well. Before the upgrade, you could see a user's folder structure, like the screen shot. Now, as an admin, I just see the items they own all in one long list, as if I had done an advanced search of owner:<username>. It was easier for us to see their items in a user's folder structure. For example, if they created items they wanted us to review, they could put them into one folder. We only then needed to know the folder name, not every item name, or guess at how they tagged the items. Thanks, Susan

‎12-11-2013

Or, another option is to support tokens in AGO hosted services! This is a big issue for us. While we are ok with making a feature service publically available, we cannot do so if users will be able to extract the raw data in Desktop.

‎12-11-2013

Hi, Before yesterday's update, as an Admin, I could use the Members list under My Organization and view a user's items. This view showed me their entire folder structure, and I could drill into any folders they have created. Now, I need to select the user and view the Items associated with that user. What this seems to do is just perform an advanced query of owner:<username>, which means I can't see the folder structure they have employed. I'm just presented with a very long list of their items, which can be sorted in various ways. Was this an intentional change, and if so, what was the reason? Or is there a way to retrieve the user's Items the old way that I am just not seeing? Thanks, Susan

‎10-25-2013

I'm using ArcGIS Desktop 10.1 to publish hosted feature services into our AGO Org account. When I try to republish a service by doing an overwrite, I'm getting very mixed results. Today, for example, I published a new hosted service in AGO. I wanted to republish it by using the Overwrite, but it doesn't even show up in my list of hosted services. I can see that the service was successfully publishing in AGO, but my list of hosted services won't refresh in ArcMap, even if I reboot. I tried creating a new service w/the same name, but it tells me the service already exists. Earlier this week, I was trying to republish other hosted service from ArcMap by doing overwrites. Sometimes it would work, but sometimes after republishing, the hosted service became inaccessible in AGO (I'd receive an error when clicking on the services that says it is "does not exist or is no longer accessible"). If I kept trying to republish, it would eventually work. Other times earlier this week, I would try to republish, and after I selected the Continue button on the Overwrite an Existing Service and answered "Yes" to continue, nothing would happen. I would just be returned to my MXD. Again, if I tried it over and over, it would eventually work. Has anyone else had these issues? I'm finding it very frustrating to do the same workflow over and over until it works. I submitted an incident to tech support on Monday, but I haven't received any assistance yet. Thanks, Susan

‎08-12-2013

One of the great things about AGO is the ability to quickly add and change items...but this is also a danger. It's very easy for a user to delete services, maps, apps, etc. on which they spent hours working and are perhaps required to do business. With one click of a button, a well-intentioned user could bring business to a grinding halt, with no recovery option except to re-create or re-register. This makes using AGO as a production environment concerning. Building off the Deleting an ArcGIS Online Feature Service idea, I would take it one step further and suggest that when items are deleted, not only are decencies listed, but that they also go to a master Recycle Bin area within AGO. Maybe this is a default AGO group to which only admins have access, and the admins can configure how many days items stay in the Recycle Bin.

‎03-22-2013

Hi, I'm still a little unclear as to what adding your own print service under the Utility Services actually does. The Help says "As an administrator of your organization, you can configure the website to use a custom print service", but where will this print service be available to the users, if it's not available on web maps? I tried adding our custom print service here, but I received the error "The print service URL you have entered is invalid or inaccessible." Does it need to be a 10.1 service? Thanks! Susan

‎05-13-2011

FYI, after contacting archydro@esri.com, I found out that this was a bug. They have since fixed it, and posted a new install on the FTP site.

‎05-03-2011

Sorry, didn't include the error in the earlier post: ************** Executing: GenerateFNodeTNode WaterCourse Start Time: Wed Apr 27 10:16:27 2011 Populating FROM_NODE and TO_NODE fields... 50434 features processed and 51945 nodes identified. If your input table was already opened, you may need to close and reopen it to view the updated FromNode/ToNode values. SetFromToNode,-289 System.Runtime.InteropServices.COMException (0x80041055): Exception from HRESULT: 0x80041055 at ESRI.ArcGIS.Geodatabase.IFeatureCursor.UpdateFeature(IFeature Object) at ESRI.APWR.ApHydro.GDBHelper.SetFromToNodeDict(IFeatureClass pFC, Int32 debug, ITrackCancel& trackcancel, IGPMessages& messages, String& exMessage, String FromNodeFld, String ToNodeFld, String& sMsg, String sPrecisionFormat) in C:\Projects\10_Final\ArcHydroTools\src\ApHydro\GDBHelper.vb:line 2258, 50434 Failed to execute (GenerateFNodeTNode). Failed at Wed Apr 27 10:18:01 2011 (Elapsed Time: 1 minutes 34 seconds)

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Date Last Visited	‎11-11-2020 02:23 AM

My Ideas

Latest Contributions by SusanMoore

Re: Crowdsource story map not working in Chrome on a Mac

Crowdsource story map not working in Chrome on a Mac

Allow Org and User to control default search location when adding layers

Cascade: embedding web sites in immersive sections

Re: AGOL for Organizations - Allow Admins to Choose When Updates are Implemented

Re: Issues republishing hosted feature service in AGO

Re: Admin viewing of user items post 12/10 update

Re: Admin viewing of user items post 12/10 update

Re: ArcGIS Online public map should not automaticaly publish the data to everyone(Public)

Admin viewing of user items post 12/10 update

Issues republishing hosted feature service in AGO

AGO Recycle Bin

Re: Utility Service printing

Re: Issue using "Generate From/To Node for Lines" with ArcGIS 10 desktop

Re: Issue using "Generate From/To Node for Lines" with ArcGIS 10 desktop

AGO Recycle Bin

Allow Org and User to control default search locat...

Cascade: embedding web sites in immersive sections