Latest Contributions by DerekLaw

Hi @WalterSimonazzi_VicPol, > Is there a way to configure Monitor to track this service and alert us when it is not functioning as expected? This is difficult to assess, as it will depend on what the SOE does. A guess is that it does something which prevents data being properly written to the ArcGIS Server usage reports - which is partly where ArcGIS Monitor gets some metrics. Please contact Esri Tech Support and open a case so they can help investigate further. Hope this helps,

Hi @MichaelBartlett, The behavior you're seeing is expected. > 1) When I go to My.esri.com to download the software, the Agent is labeled 2025.1.1 "ArcGIS Monitor Agent (Windows) 2025.1.1" but the ArcGIS Server exe's do not "ArcGIS Monitor Server (Windows)" For the ArcGIS Monitor 2025.1.1 patch, we only released an update for ArcGIS Monitor Agent. There was no update for ArcGIS Monitor Server. > 2) Then when I installed the ArcGIS Monitor Server, and go to Administration, Licensing. The license just says "25.0" FYI, the ArcGIS Monitor license file is only updated at every major release (e.g., 2024, 2025, 2026, etc.). It is not updated for minor or patch releases (e.g., 2025.1, 2025.1.1, etc.) > They make it a big deal in the documentation that the server and the agent need to match The statement refers to same major/minor release version of Monitor, not patches. We will work on improving the help documentation. > ... but as far as I can tell there is no way to see what version of Monitor you are using. You can check which release of ArcGIS Monitor you're using by logging into the web app, then clicking your profile in the upper right corner of the app. The release version will be shown underneath the account name. You can also check the Agent versions under the Monitoring page > Agents subtab. Hope this helps,

ArcGIS Monitor provides observability by collecting metrics on the health, performance, and usage of your enterprise GIS. It is designed to help administrators and managers ensure their ArcGIS Enterprise deployments are working efficiently by reducing and preventing system downtime, resulting in operational cost savings. If you’re currently using ArcGIS Enterprise in your day-to-day work and want a way to optimize your deployments performance and health, then this blog is for you. Great introductory blog by @JustinBrassard from Esri Canada. What is ArcGIS Monitor? A beginner’s overview Additionally, in ArcGIS Monitor 2025.1 (the latest release) you can visualize relationships and dependencies of your enterprise GIS assets using component relationship graphs. Learn more in this blog.

Hi @GrantSmith122 , Please contact Esri Tech Support and open a case so they can help you investigate your upgrade issue. It's difficult to assist without getting more detailed information about exactly what you did to perform the upgrade process. > Is that a database parameter that I need to remove before upgrading? Nope this is not part of the upgrade process.

FYI, An ArcGIS Monitor 2025.1.1 patch for ArcGIS Monitor Agent was released on Dec 11, 2025 that addresses this issue. Hope this helps,

Hi @DavidColey, > I do not see the specific issue I reported on initially in the release notes for 2025.1 In my previous post, I said there was a workaround for your reported issue and two feature enhancements have been logged to help address it. These have been added to the Dev backlog. I did NOT say the issue was fixed in the Monitor 2025.1 release, so it is not listed in the release notes. Hope this helps,

Hi @GavinCollins1, From Esri Tech Support case 03926364, we identified BUG-000157186 for ArcGIS Monitor. There is a workaround and two feature enhancements were created for ArcGIS Monitor. ENH-000168870 - Provide the ability to generate metrics for Shared Instances (DynamicMappingHost) under ArcGIS Server Manager usage Statistics. ENH-000172351 - ArcGIS Monitor does not collect metrics from the DynamicMappingHost service. Please open a case with Esri Tech Support so we have more information and also prioritize the feature enhancement request. Hope this helps,

ArcGIS Monitor User Group Meeting #5 - Feb 4, 2026

ArcGIS Monitor optimizes your ArcGIS Enterprise implementation by collecting key metrics on health, performance, and usage. This is the fifth ArcGIS Monitor user group meeting! Wed Feb 4, 2025 | 9 am (Pacific time) Register today What to expect: In the fifth user group meeting, two technical consultants who work in Esri Professional Services (PS) will discuss their experiences using ArcGIS Monitor and highlight key performance indicators (KPIs) for managing and optimizing enterprise GIS deployments. Attendees should have a solid foundation in ArcGIS Enterprise and working knowledge of ArcGIS Monitor. Meet our guest speakers: Erin Richmond, Senior Technical Consultant, Esri PS Erin specializes in enterprise GIS and observability solutions. With expertise in ArcGIS Monitor, she works on strategic implementations that enhance system performance, reliability, and governance across complex environments. She has guided numerous organizations through Monitor installations, dashboard creation, and alerting strategies, helping teams proactively manage infrastructure and align monitoring practices with operational goals. Emily Schaefer, Technical Consultant, Esri PS Emily focuses on ArcGIS Enterprise and ArcGIS Monitor implementations. She works with customers to install, upgrade, and configure both products. Her interests lie in understanding system infrastructure and evaluating system performance for which ArcGIS Monitor is a valuable tool. Join us to learn from and connect with fellow ArcGIS Monitor users. We look forward to seeing you there!

Hi @NCOneMap, > All Agent installations or just the one on the Monitor Server machine? You would only need to install the ArcGIS Monitor 2025.1.1 patch for AM Agents that are running on ArcGIS Server component host machines/VMs. Hope this helps,

Hi @SGTomlins, FYI, Josh is currently out of office and will not return back to work until mid-January. @TylerTheobald and @SGTomlins, Please contact Esri Tech Support and open a case so they can help investigate your issue.

Hi @MikaelJ, > When we can expect this to be patched? Please see my latest post at the end of this thread. > This breaks all of the monitoring in my deployment. As far as we're aware, this issue only causes data to not be collected from ArcGIS Server components. It does not affect other components. If you are seeing something else, please contact Esri Tech Support so they can investigate further. Hope this helps,

All, We have a fix for BUG-000181273 and we will be releasing the ArcGIS Monitor 2025.1.1 patch on Dec 11, 2025 - next week. It is only for ArcGIS Monitor Agent. Thank you for your patience and apologies again for the inconvenience.

Hi @MichelleAlley and @Craig_Lunde, Please contact Esri Tech Support and open a case. If we can get a valid reproducible case, then we can investigate and help resolve your issue.

Hi @AnasKanaan, Please review the discussion in this other similar topic thread, ArcGIS Monitor 2025.1: Service metrics not being collected We are aware of the issue and working on a fix. Hope this helps,

All: 1. FYI, ArcGIS Monitor 2025.1 uses the same license file as Monitor 2025.0 - there was no license file update. This issue does not relate to the Monitor license file. 2. As far as we're aware, this issue only affects customers who have a perpetual ArcGIS Enterprise license file (it does not matter which release). If you have a term ArcGIS Enterprise license file, you are not affected. 3. We've identified the issue (based on the Tech Support cases) and the team is working on a fix. We think it's just ArcGIS Monitor Agent that needs a fix. Apologies for the inconvenience on this regression. I will update this thread when I have news to share.

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My Ideas

Latest Contributions by DerekLaw

Re: ArcGIS Monitor vs SOEs

Re: Complaint: Version numbers not matching in software 2025.1.1

What is ArcGIS Monitor? A beginner’s overview - Esri Canada

Re: Upgrade from 2023.3.3 to 2025.1

Re: ArcGIS Monitor 2025.1 fails to collect ArcGIS Server Metrics

Re: Monitor 2025 Map Image Services in shared instance all reading at 100% when in use

Re: Monitor 2025 Map Image Services in shared instance all reading at 100% when in use

ArcGIS Monitor User Group Meeting #5 - Feb 4, 2026

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

Re: Ghost Connectivity alerts

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

Re: ArcGIS Monitor 2025.0.1 - Datastore not collecting metrics

Re: ArcGIS Monitor 2025.1 fails to collect ArcGIS Server Metrics

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

Re: ArcGIS Monitor 2025.0.1 - Datastore not collec...

What is ArcGIS Monitor? A beginner’s overview - Es...

Re: Monitor 2025 Map Image Services in shared inst...

Re: Monitor 2025 Map Image Services in shared inst...

Re: ArcGIS Monitor 2025.1: Service metrics not bei...

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