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Hey Philip, I was testing out a scenario this morning with Azure. I used the Azure Blob Storage using the steps listed here to upload a MP4 file: https://learn.microsoft.com/en-us/azure/storage/blobs/storage-quickstart-blobs-portal. I set the level of access for my container to Anonymous read access for blobs. I was able to then successfully embed the video in the storymap as a frame and not a card. If you make a HEAD request to the video url via postman or CURL, do you get back a 200 OK? This usually tells us that the content is able to be shown as an iframe embed instead of a card.
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09-03-2025
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Summary of the issue: We observed that the audio files added in the storymap in question were actually of mime type: video/mp4 and not audio/m4a even though the file formats were defined as so. The mime type (video/mp4) was not supported on iOS device. After converting one of these files to a mp3 file, we confirmed that adding this new converted file in the storymap works correctly. We're happy to take a look into this further if you're still seeing any issues, @Amanda__Huber.
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05-21-2025
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Hi @KellyGrove, I've reached out to you in order to get some info from you to help resolve this problem. Thanks, Aravind
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04-22-2022
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Hi @StephaniePhillips-MG sorry for the delay in reaching out. It might be possible that you're missing a ' . ' at the end of the token. Sometimes that period (dot) is necessary and part of the token value in order to make these requests. Please let me know if you're able to do this for the new token you see today. If you're still running into errors, i can reach out to you to help assist you with this problem. Thanks, Aravind
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04-21-2022
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Between the period of 4/13 to 4/15 following ArcGIS Online update, the classic Esri Story Maps website (https://storymaps-classic.arcgis.com) was unable to allow users to login with their ArcGIS credentials. This was reported as an issue here: https://community.esri.com/t5/classic-esri-story-maps/can-t-sign-in-to-classic-story-maps-website/ At 3.30PM PT on 4/15/2021, we were able to make a systems update that restored functionality to the website and the sign-in issue has been resolved. We thank you for your patience during this time.
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04-15-2021
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@KristinThorpe1 @saraew We have just updated our systems and the sign-in to the website should be functional now!
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04-15-2021
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Apurva Shah and Alison Sizer writes... What is accessibility Before we dive into what web accessibility means, let’s first understand whataccessibility in general means. Accessibility is the extent to which something is able to be accessed by everyone, regardless of their abilities or disabilities. Buildings, public transportation, web applications, or other things we use in our daily lives are accessible if everyone can use these things. For example, most public buildings have ramps or elevators in addition to stairs to provide access to wheelchairs, and many speeches by public figures have a sign language interpreter so people with hearing disabilities can access the spoken content. The end goal is to enable access to all possible things for people with disabilities, not only because it is required by law, but because it is right thing to do. Continue reading at Building an accessible product | ArcGIS StoryMaps
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07-16-2020
08:17 AM
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Hello everyone, Please note that this issue has been fixed. Please reply to this comment to let us know if you're still seeing this issue with the Map Series template. Thanks, Aravind
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07-06-2020
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Hi Chris, I'm not a subject matter expert on certificates, so i'm not able to comment on how to resolve the certificate error but here's a good knowledge article on how they work: What is SSL, TLS and HTTPS? | DigiCert & Symantec . While you wait for the support ticket to resolve with your server host, you could alternatively choose to host the html app on other free alternatives (like Github pages, Netlify, etc.) which have a valid SSL certificate that will allow you to embed into our stories. Let me know if this helps, Aravind
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04-16-2020
11:54 AM
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Hi Christos, It looks like there is a TLS certificate error when embedding the link that you have provided. The certificate to the where the web server is hosted (p5hq.com) is not the same common name that the GoDaddy certificate is assigned to (.gridserver.com). We require that all links to images, videos and external content be HTTPS compliant and the certificate is valid for our iframes to show up securely. Hope that helps, Aravind
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04-15-2020
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We’ve just released a variety of new features and improvements to the StoryMaps builder. Several of these are things you, our community members, have been asking and patiently waiting for, like: The ability to duplicate a story Story navigation links (think bookmarks in the classic Cascade template) A floating panel layout for sidecar (think Cascade’s immersive experience) Adding video to guided tour We’ve also added some new themes, styling options for express map annotations, a broader selection of Living Atlas content, and more. Get an overview of all of the newly added features in this blog post. Finally, in this release we also resolved a number of bugs that you’ve helped us identify: Map actions are now reversible on small screens Map actions work as expected in duplicated slides Pasting text into map action buttons and headings works as expected The process for using enterprise logins to access private stories has been improved Rich embeds now display live in sidecar narrative panel, where appropriate A situation where autoplay speed would increase after interacting with the story has been addressed Merging and splitting block quotes now behaves as expected Some issues where text or media blocks were not inserted in the correct place have been addressed Thank you for helping improve the product by sharing your bug reports and feedback with us! Read Owen Evans What’s new blog post to learn more about all the updates made in our April 2020 release.
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04-10-2020
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Hi John, I embedded the html chart in a codepen within an iframe and it seems like the server that is hosted on seems to have added a 'sameorigin' lock causing the iframe to not appear. https://codepen.io/aravindesri/full/rNVMgzd Any chance you check with the developers to allow other origins to embed the contents of the page? Thanks, Aravind
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02-20-2020
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Hi Evan, Can you please provide the version of Edge that you're noticing that this is not working on? I'm using Microsoft Edge 44.17763.831.0 and i can see the custom iframe on the Thank a Plow Driver section of the story come through: I however observe that Edge console logs indicate the geoevent stream service connected behind the scenes to show the comments don't seem to be available for open consumption as a web socket. But that isn't preventing the content of the HTML in showing up. Thanks, Aravind
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02-18-2020
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Shana Crosson writes... "We’ve all become accustomed to having curb cuts in sidewalks. We use them for baby strollers, bikes and generally as a path of least resistance. Curb cuts were designed to make it easier for people who use wheelchairs to get around. Yet, everyone benefits from them. Making websites accessible is the same!" Read more at: Writing accessible story map content
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02-06-2020
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Cooper Thomas writes... "Like many forms of storytelling, story maps are, in most cases, linear reading experiences. They have a clear narrative structure, rather than an open-ended, choose your own adventure-style selection of paths. But just because story maps are linear doesn’t mean that they shouldn’t include short detours—especially if those detours add value to interested readers. The January release to ArcGIS StoryMaps introduced a powerful new feature, map actions, which allow you to enrich your stories with optional map interactions." Read more at: Supercharge your stories with map actions (beta)
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02-04-2020
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Title | Kudos | Posted |
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1 | 09-03-2025 08:31 AM | |
1 | 04-22-2022 09:27 AM | |
1 | 09-16-2019 05:26 PM | |
1 | 04-15-2021 03:37 PM | |
1 | 10-11-2019 08:37 AM |
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