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POST
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-- Someone on the client side will need to be involved since you can't create items in their organization without account access. One idea would be for you to set up the script for them and have someone on their side (like an admin) run it. You can also use a tool like ArcGIS Assistant to copy content between organizations, but again someone with an account in their organization needs to be involved to create the items on their side.
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yesterday
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0
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0
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12
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POST
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Please see this thread for updates on this issue. Re: Story Map Categorized Tour issue after 6/17/20... - Esri Community
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yesterday
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0
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0
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20
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POST
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The fix for this bug was deployed last night. Please let us know if you are still experiencing issues with your map tours.
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yesterday
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1
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1
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48
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POST
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@KimberlyK -- The maximum size for uploaded videos is 50MB. If you try to upload the video you described you should see a message like this in the top right corner of the screen. I should also mention that since the cover is the first thing that your readers see, it is highly recommend that you use a much smaller video file on the cover (ideally <1MB) so that it loads fast and isn't too long. Here are some tips to reduce the file size (some of these you have already done): Resize to 1920px wide (max) Reduce kilobytes per second; Keep range between 4,000-10,000 kbits/sec Convert to MPEG-4 (H.264) Reduce frame rate to 30fps (max) Trim unnecessary parts of the video And here are some great examples of cover videos. Smokejumpers Seeing through the trees for a sustainable cocoa Living Color What's that bug?
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Wednesday
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0
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0
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9
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POST
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@JasonHolcomb -- I'm sorry you had trouble finding a way to report an issue. Posting something here on the community is a good place to start! Below is some additional information that I hope is helpful. Since ArcGIS StoryMaps is part of Esri's ArcGIS platform, you can get Technical Support at https://support.esri.com or by emailing [email protected]. When you are signed in to ArcGIS StoryMaps there is Help menu (?) at the top right with a Feedback option that provides instructions and links for asking questions, reporting technical issues, submitting enhancement requests, and more. storymaps.com was a storytelling product that was separate from ArcGIS, but it retired in June 2025. You can visit storymaps.com to see the retirement message.
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Tuesday
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1
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1
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20
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POST
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We have identified the issue and plan to address it in an update tomorrow evening (Weds, Jun 24). I apologize for the impact this has had on your stories.
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Tuesday
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2
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1
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112
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POST
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This is an issue we are actively investigating. Please see this thread for updates: Story Map Categorized Tour issue after 6/17/2026 u... - Esri Community
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Monday
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0
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0
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117
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POST
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@Weld_CountyColorado -- Thank you for reporting this. I can reproduce the issue using the details provided above. We will investigate and post again here when we have information to share.
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Monday
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0
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0
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163
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IDEA
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@SaraJL - Are you still running into this issue where leaving the builder open for an extended period of time causes the browser to freeze? Related to some of the other conversations below, a sort of timeout/editing block was added when multiple authors editing the same item. See Add a lock and alert messages to StoryMap projects... - Page 3 - Esri Community
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a week ago
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0
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0
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70
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IDEA
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@SaraJL @PeterKnoop -- After last night's update, we've updated the messaging and workflows for situations where multiple authors are editing the same StoryMap item. Here's how it works now: If you leave a browser tab with one of the ArcGIS StoryMaps builders and return to it later and then try to make a change, the builder checks whether anyone else has made changes in that time. If no other changes have been made, you'll be able to continue editing. This was already happening, as described above. After last night's update here's what has changed... If someone else has made changes to the same item (including you in another browser tab), you will see one of two things: If it has been less than 2 minutes since the browser tab was active, you will see a message that shows who made changes and provide you with the ability to exit the builder or overwrite the other changes. However, to overwrite the previous changes you must check an acknowledgement box, and only then will the overwrite button become active. If you returned to the browser tab after 2 minutes, you'll see a message that the item has been edited and you must exit the builder. We hope this improves the experience and further minimizes the chances of losing work. I will mark this idea as implemented since the alert messages and workflows have been updated, and there is now essentially a lock after two minutes of inactivity. Please comment on this thread to let us know what you think about the latest updates. If there are additional changes desired, please submit a new idea for consideration.
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a week ago
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0
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0
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166
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BLOG
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A new organization setting is available that provides the ability to automatically attach the urlKey parameter to the URL of all non-public ArcGIS StoryMap items owned by members of your organization to facilitate the process of signing into your organization. For more information, see Organization settings | ArcGIS StoryMaps Help and What's new in ArcGIS StoryMaps (June 2026).
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a week ago
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1
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0
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33
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IDEA
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@LoreyStinton - Thanks for sharing your feedback on this issue. Locking authors from opening the builder is not feasible and also quickly gets into complicated logic and potentially frustrating situations for group members if someone accidentally leaves the builder open, so we are not considering that at this time. However, I believe the update I mentioned above that will detect stale edit sessions meets some of the same needs that you mentioned, so we'll be interested to hear your feedback on that when it is released next week.
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2 weeks ago
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0
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0
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228
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| Title | Kudos | Posted |
|---|---|---|
| 1 | yesterday | |
| 1 | Tuesday | |
| 2 | Tuesday | |
| 1 | a week ago | |
| 1 | 04-20-2026 10:16 AM |
| Online Status |
Offline
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| Date Last Visited |
yesterday
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