Skip navigation
All Places > GIS > Web GIS > ArcGIS Hub > Blog

ArcGIS Hub

14 posts

Early next week, ArcGIS Hub is discontinuing support for Internet Explorer 11 and Edge Legacy browsers in the layout editor for all Hub Sites and Hub Pages.  To the best of our knowledge, an extremely small percentage of you will be impacted by this change — if you fit into this cohort, then continue reading below.



If you are using Internet Explorer 11 or Edge Legacy, then upon entry into the layout editor for either a Hub Site or Hub Page you’ll be met with an “Unsupported Browsers” splash screen.  This screen will prevent you from previewing the Hub Site or Hub Page and accessing most of the layout editor controls you may be familiar with.  You’ll still be able to adjust your Hub Site’s settings, share, delete, and save your Hub Site or Hub Page; however, controls such as header/footer configuration, site theming, and all layout functionality will be inaccessible.



Internet Explorer 11 and Edge Legacy users will still be able to view and explore your Hub Site as usual — to repeat, there will be no material impact to viewing Hub Sites and Hub Pages outside the layout editor.



Yes, only the layout editor will have Internet Explorer 11 and Edge Legacy supported discontinued at this time.



Customers upgrading to Enterprise 10.8.1 will experience no changes in their use of Internet Explorer 11 or Edge Legacy within the layout editor on Enterprise Sites — there will be no splash screen.



If you’ve browsed ArcGIS documentation recently (ArcGIS OnlineWeb AppBuilder, Survey123, etc.) you’ve likely seen warnings that support for Internet Explorer 11 and/or Edge Legacy will be discontinued at a future release.  Additionally, some ArcGIS applications/functionality already don’t support the browsers at all or offer limited availability (JSAPI 4.x, StoryMaps, Urban, etc.).


In the coming months Esri will be communicating a forward-looking plan regarding ongoing support for Internet Explorer 11 and Edge Legacy, please stay tuned to your regular information channels for updates.



You are likely already use a “modern browser” in your daily life, recommended browsers are the following…



Microsoft has a simple set of instructions; if you see a version number format such as in your browser settings, then you are using the new Microsoft Edge (it’s pretty great actually, even on macOS).  Current Edge Legacy users can learn more about upgrading here.


Hope this answers any questions you might have 

Please read this blog post about changes to the text card custom HTML, custom header, and custom footer:… 


If you have questions - please let us know!

A few links to useful resources


Katelyn Thompson's blog on how to get started if you've never used Hub before How to Launch a Coronavirus Response Website Today 

You can also deploy this template as a page instead on your existing sites by visiting the Content Library and selecting New -> Template Gallery


Use deployed solutions for coronavirus response in your Hub sites -  


Canserina Kurnia wrote a wonderful post linking several more resources Build your own Hub Site with ArcGIS Hub Coronavirus Response template  


It's been a wild few days. I hope everyone is safe...and informed!

Have you ever made updates to your site's content—things like making metadata updates, adding or removing content, or changing the sharing settings—only to find your changes aren't showing up in your site's search? If so, you might want to try our new manual refresh option.


How to manually refresh your site's content:

  1. Make sure you're logged in and on edit mode for your site

    To confirm, make sure your browser URL looks something like
  2. Open the Content Library

    Screenshot of edit mode on a Hub site

    You can find this by clicking your site's dropdown and selecting Content Library. This will redirect you to the Content Library for your site (e.g.
  3. Click Check for Content Updates from the More Menu

    The More Menu can be found by clicking ••• on the upper right of the Hub navigation barScreenshot of open overflow menu from the Hub content library


Once you do that, a manual reindex request has been sent to the Hub indexing system and should be reflected in your site's search within a few minutes. If you're still seeing issues with changes not showing up, then feel free to post a question in the Hub Geonet community.


Happy Hubbing!

Recent ArcGIS Hub issues with reliable downloads

Since we launched ArcGIS Hub as Open Data in 2014, organizations and communities around the world have come to rely on Hub as their platform for sharing authoritative data. We continually add and expand features for improving the accessibility and utility of these data by anyone. In addition to these features, we know that reliable downloads are a requirement that must be maintained.


Over the past few months, there have been several instances of limited download availability. We apologize for those unforeseen issues and are diligently working to improve our platform, processes, and communications to provide you with the confidence and in your choice of using ArcGIS Hub as your authoritative data sharing system.

To support your work ensuring that your servers are effectively configured and available I want to share important details with you about how the Hub data sharing and download system works, what recently occurred, and what we are doing to improve the system.


How Hub Downloads work

ArcGIS Hub provides an integrated, easy to use, and automatic system for sharing data in a variety of common, open formats. The ArcGIS platform is comprised of individual servers hosted both on-premise and in cloud services - each with slightly different server versions, infrastructure configurations, and a great variety of attribute and geometry complexity.


Our goal is to provide automatic, up-to-date downloads, regardless of these variations in backend services. To accomplish this, the Hub technology uses ArcGIS Online Items and Groups that create a metadata registry of content. When you specify that data should be made available for download, ArcGIS Hub creates a cache of the data by crawling the server and publishing the various file formats. When you first register a service, we pre-cache the data so that it’s available immediately for data users. When someone requests the download, we verify that the currently cached version is up-to-date with the server and if so we send them the file. If the data is out of date, we generate a new download file for them on demand. We also added periodic daily checking of data caches against your servers and preemptively update these caches for the next users.


Sometimes there are issues when creating downloads from these servers. There are many reasons, from system outages of on-premise servers, to misconfigured layers that cause queries to fail. We provide administrative error messages and warnings and you will soon see new and more actionable versions of these messages in Hub. We are also developing more options for you to schedule these cache updates based on your publishing processes.


Recent download issues


Along with making sure data you share is readily available, we also need to ensure that data is no longer accessible once it is no longer shared. Recently we changed how we remove cached download files. Unfortunately, the logic for removing these invalid download caches sometimes also removed valid download caches. An error in the application logic caused valid download caches to be deleted.

We receive system alerts immediately, 24 hours a day, 7 days a week. However, by the time the issue was identified and resolved, we needed to recreate the download files for many datasets.


Plan for more reliable and trusted downloads

Our goal is to provide you and your users confidence in accessing and downloading data. To reinforce this, we are making several changes immediately to how we build, deliver, and report on downloads in Hub.


We have organized a development team focused on integrated systems operation and product capabilities that include downloads. This team of engineers is responsible for both the logic creating downloads as well as the infrastructure for providing the downloads are comprehensive and integrated.


Another useful tool we will provide you is a public dashboard of the current and historic status of Hub downloads and as well as other systems. This dashboard will provide a view for you to understand the current operating conditions as well as any potential issues and their expected resolutions. We are working with the ArcGIS Online team to also incorporate this information into the Online status page.


This new status dashboard will be an improved real-time and streamlined measurement of download operations that improve & resolve emerging issues more quickly. A summary of these alerts will be published to the dashboard so you can stay updated with current status. Additionally, we plan to integrate necessary alerts into the Hub user interface so that data users and admins can also be alerted to potential download issues as they are attempting to access data. At first, this will include system issues, but we also intend to allow you to share the current status of your own shared systems through these alerts. As stated before, sometimes downloads are unavailable due to your server infrastructure or external issues.


To support your work ensuring that your servers are effectively configured and available, we are investigating tools that you will be able to use for your own configuration review and monitoring. Publishing open data is straightforward but does require some consideration on how to effectively scale and maintain the underlying authoritative services.


As always, we appreciate any feedback or ideas.


Thank you,


Greetings from your friends over at ArcGIS Hub! We're busy making the final touches on a new set of features to support your mapping, community engagement, and content management workflows, with a planned release coming up later today.


If you're a close follower of the ArcGIS blog, you'll notice three posts detailing the new capabilities, but here's the roundup for the rest of us:


As always, you can find more information about what's included in this and future releases by checking out our changelog page. We hope these are welcome additions, but don't hesitate to post question or feedback here on Geonet. Happy Hubbing!

ArcGIS Hub is an easy-to-configure community engagement platform that organizes people, data, and tools through information-driven initiatives. Organizations of any type and any size, including government agencies, nonprofit groups, and academia, can maximize engagement, communication, collaboration, and data sharing using the ArcGIS Hub initiative-based approach.


Banner image reading "ArcGIS Hub - Transform how you engage and collaborate with your community" with an image of two people looking at a laptop screen


This blog is meant to serve as a live resource that will be updated to share the latest resources for working with ArcGIS Hub. Have a link to suggest? Let us know!


Last edited: Aug 20, 2019


Essential Links:


Finding Example Hubs/Hub Site Collections:


Video Resources:


Training Resources:


Hub Site Customization:







Hi Hub geonetters!


If you're interested in helping steer the direction of the Hub product, please consider signing up for our user lab.




ArcGIS Hub Team

Check out the latest blog posts here -  

Hello everyone! 


You may have noticed our GeoNet name has changed. Today we released ArcGIS Hub, a new product that enables governments and communities to tackle pressing issues by organizing and engaging around policy initiatives. ArcGIS Hub is built to help you put open data into context of top priorities.


As we release ArcGIS Hub, you will notice a few other things changing for you, as a current ArcGIS Open Data user. Here’s what to expect: 



  • You will still have access to all the open data functionality and capabilities that you had through ArcGIS Open Data, but you will now access and manage those capabilities through ArcGIS Hub.
  • The ArcGIS Open Data application ( that you are used to visiting will no longer be your destination. It will be replaced by the new ArcGIS Hub destination ( Starting on June 27, 2017, will redirect to
  • ArcGIS Hub will include the same “Sites,” “Data,” “Team,” and “Settings” tabs that you have worked with. It will also include premium community engagement capabilities (via new “Community” and “Initiatives” tabs) that you can access if you license ArcGIS Hub.
  • All your existing open data sites will remain unaffected by this change. The URLs to your sites remain the same and you can still edit them. For example, if your site URL was before the launch of ArcGIS Hub, it will remain after the release.
  • Any new sites created with the “Create New Site” button in the “Sites” tab will still have URLs. Any new sites created with the ArcGIS Hub product will have URLs.
  • All ArcGIS Open Data help and documentation will now become part of ArcGIS Hub documentation. Any ArcGIS Open Data documentation pages you visit will automatically redirect to ArcGIS Hub documentation pages, giving you the same access to the content you need.


Read more about ArcGIS Hub over on the ArcGIS blog. 

   Content Alert  


We've posted a post over on the ArcGIS Blog - head on over to read about configuring dynamic charts and statistics and see some examples.


If you've added some charts and stats already, drop your site links in GeoNet and show them off! 

The latest release contains lots of new goodies and new documentation on how to take advantage of them. You can check out this blog post for details, or dive into the different documentation sections linked below. 


Open Data sites now supports HTTPS for non-custom site URLs. Simply enter the HTTPS equivalent of your site’s URL. More information about HTTPS is available here.


Note: an organization administrator must log in to your Open Data app to unlock the following features for everyone.


You can now configure more than one page for each Open Data site. This allows you to better tell your story and build more complex sites. Learn how by visiting the documentation here.


Site and page sharing
Open Data now runs on the ArcGIS Online platform. All sites are now stored as items in your ArcGIS Online account. Because of this change, you can now more granularly control who can see your sites using sharing. Read up on how we improved sharing here.


Team manager
You can now manage who is able to work on Open Data sites directly in Open Data Admin. Simply visit the Team tab to get started. Read more about the Team tab here.


Custom Header

There are two components for creating a custom header for your site. There is an HTML card that you can edit in the page layout and a CSS text area in the header settings sidebar.


The custom header HTML card supports a limited set of HTML tags:



These can be used in conjunction with many documented Bootstrap classes


Frequently used classes include: 


Position elements by floating them to the right of the page
Position elements by floating them to the left of the page

Use on a  <div>  after floats to prevent other elements from wrapping around your floated item

Center block-level elements 
Left-align text
Right-align text
Center-align text



Presently, we do not support Javascript embedded in the header HTML section. Script tags will be ignored by our compiler. We do intend to add limited Bootstrap Javascript support to allow dropdown menus in navigation and collapsable mobile navigation in a future iteration of our product.


Supported attributes that can be used in conjunction with the  <a>  tag: 




Supported attributes that can be used in conjunction with the  <img>  tag:



Supported attributes that can be used to support accessibility:



Supported attributes supported on any of the the allowed HTML tags:




To get you started in adding your own custom header CSS, we have pre-populated the CSS text box in the settings with a few key classes you might want to use if you are working with the default custom header:


Wraps the entire component - you can only style tags within this class
First level of navigation, including the site logo 

Second level of navigation


Custom Footer


Like our custom header, our custom footer is made up of two components, an HTML editing card in the page layout and a CSS text input box under the sidebar settings.


Please read the supported tags and attributes in the custom header above for best practices. The only additional classes of importance found in the footer are related to layout:  .container  and  .col-xs-12 classes. These are part of the Bootstrap grid structure and are necessary to constrain columns within a fixed width page layout. You may modify the columns as you wish. These classes were not necessary in the header as the Bootstrap  <nav> classes take care of all of this for you in regards to navigation.

Since launching at the User Conference two years ago, ArcGIS Open Data has enabled over 3,000 organizations worldwide to make nearly 50,000 datasets discoverable and accessible to their communities near and far. Working closely with governments of all sizes, community advocacy groups, and other organizations we've learned a lot of things.


The team is excited to preview where we're going next: a simpler way to launch a modern site for data administrators, greater data analysis tools for citizens, open API explorer for developers, and new ways to build and showcase data stories that grow collaboration between everyone.


This first beta release now provides recent features seen on the global to local sites. It's important to note that although we will use these sites to release new features going forward, we are not removing support for the sites currently available, and are not going to stop the incredible work that has already been done by the ArcGIS Open Data community.


That being said, read on to learn more details!


New site editor


The new site editor is a result of thorough pattern analysis and a review of administrator's current pain points when creating an Open Data site. We've applied what we've learned to give administrators of all technical levels the ability to create a site that follows the organization's brand and highlights the data housed within.


Log into the administrative app and you'll see a new button, "Try Beta Site." When you launch a new beta site, you'll see a pre-filled template in the site editor. You can use and modify this template as you wish, or delete all the components and start from scratch.






Theme Builder


The initial phase of the new sites allow administrators to select four colors which will comprise their site's theme. These colors will be applied throughout the site to give users a consistent, recognizable and trusted experience while discovering and exploring the data. Furthermore, this theme can be used in configured applications so you can ensure that your branding is consistent and easy to maintain across multiple your entire suite of public engagement apps


Screen Shot 2016-06-23 at 1.19.36 PM.png

Administrators set the site theme in the Site Editor (above) and see the effects applied throughout the site (below)

Screen Shot 2016-06-23 at 1.21.47 PM.pngScreen Shot 2016-06-23 at 1.22.17 PM.png



Layout Builder


There are common patterns seen in the thousands of ArcGIS Open Data sites on the web today, and we have created a number of cards for administrators to easily replicate them without requiring a developer or designer on hand. The bones of the layout are rows - these are the width-long blocks of the homepage which can be customized to have a background image or a background color. Admins can change the text color for individual rows if they wish to override the greater theme text color.


Screen Shot 2016-06-23 at 1.29.09 PM.png


Within the rows come cards. Administrators can drag cards onto the rows and organize their layout in a WYSIWYG (what you see is what you get) interface. These cards follow general site patterns and include banners, images, text, and category widgets to organize your data. We have more widgets in the making and would love to hear what you'd like to see.


Screen Shot 2016-06-23 at 1.30.02 PM.png

The current card options  for site customization (above), and a category card in edit mode (below)

Screen Shot 2016-06-23 at 1.30.29 PM.png


Supported Customization


We also heard from organizations that want to build more custom designs but ensure that their sites continue to work as we add new features and capabilities to ArcGIS Open Data. The new sites are now built with Calcite-Bootstrap, which means developers and designers can use custom HTML and the widely popular Bootstrap design elements to build experiences using tools they are already familiar with.


What's upcoming


We understand that headers and footers are crucial to match branding guidelines and create a consistent experience across all organizational pages. In the near future we'll add the ability to create custom headers and footers using either iframes or custom HTML. We're also adding more ways to feature your data, applications, and information products on the homepage. Down the line we'll have more granularity when picking a site theme to allow even greater site customization.


New features


Over the past few months we have been rolling out new features to, and have been fielding questions about how administrators can access them for their own site. This is your chance! We go into greater detail about some of these features in our April blog post, but check out some highlights below.




API Explorer


The API Explorer is a new way for citizens to access detailed subsets of datasets. Each dataset shared with ArcGIS Open Data is backed by the Geoservices REST API and has a unique explorer on the dataset page. This is a capability that can be turned off in the administrative settings, but we feel strongly that this programatic gateway to the data will expand the reach of your data and allow citizens to access it in new ways.




Connected Content


Many ArcGIS Open Data sites feature web maps in addition to the raw data. These web maps are excellent ways to highlight trends and analyses performed with the data, and they can now be found on the dataset pages themselves instead of only in the search results. When a citizen lands on a dataset that has been used in a web map, they will see the web map under a new section called "Connected Content." Some of these are found in the wild already!


Screen Shot 2016-06-23 at 1.40.01 PM.png


Logins and Citizen Capabilities


Custom sites now support social logins, giving your community super easy access to a host of additional capabilities on your site, which currently include favoriting datasets and creating Story Maps (see below) and with so much more on the way.


Story Maps


Open Data and Story Maps make a great pair -- the 50k open datasets are incredible story telling fodder. Citizens can now take their dataset of interest from an Open Data site and launch it directly into a Story Map. Here, they can go through the Story Map workflow of editing their web map, adding text and other multimedia components, and sharing it with the web. We're working on ways for these resulting Story Maps to become Connected Content so that other citizens can access these insights and leverage the knowledge of their neighbors.




We hope you take a peek at the beta sites and explore the new capabilities offered for custom sites. We absolutely welcome and encourage your feedback on anything and everything - we'll be monitoring and participating in our ArcGIS Open Data space on GeoNet. In the next few months you'll see a new administrative experience and some surprises for the public users! Follow along with us on the ArcGIS Blog.