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Widget Print Webmap - Problems in the printout

Question asked by ionarawilson on Jan 23, 2014
Latest reply on Jan 24, 2014 by ionarawilson

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Can anybody tell me why map printout is messed up? The title just shows a few letters and the text on the bottom also. Thank you

https://developers.arcgis.com/en/javascript/jssamples/widget_print_webmap.html

pepatosp Jan 23, 2014 3:27 PM

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I think I tested on FF at work. I am at home and I tested it in all 3 browsers, and the only one with problems is FF 26.0. Please see
pic attached
What's the version of your FF? thanks

[ATTACH=CONFIG]30787[/ATTACH]

Got it. I'm able to reproduce the issue using FF 26 (I'm using Mac OS). On the previous test, I was using 25.0.1. Strangely enough, everything looks good on safari/chrome:

[ATTACH=CONFIG]30788[/ATTACH]

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pepatosp Jan 23, 2014 1:18 PM
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Which browser/version are you using?

From my end, everything works fine in safari/chrome/firefox, for PDF and Image printouts.
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ionarawilson Jan 23, 2014 3:02 PM
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I think I tested on FF at work. I am at home and I tested it in all 3 browsers, and the only one with problems is FF 26.0. Please see
pic attached
What's the version of your FF? thanks

[ATTACH=CONFIG]30787[/ATTACH]
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- firefox26.PNG591.7 KB
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pepatosp Jan 23, 2014 3:27 PM
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I think I tested on FF at work. I am at home and I tested it in all 3 browsers, and the only one with problems is FF 26.0. Please see
pic attached
What's the version of your FF? thanks

[ATTACH=CONFIG]30787[/ATTACH]

Got it. I'm able to reproduce the issue using FF 26 (I'm using Mac OS). On the previous test, I was using 25.0.1. Strangely enough, everything looks good on safari/chrome:

[ATTACH=CONFIG]30788[/ATTACH]
Attachments
- printout.pdf165.4 KB
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ionarawilson Jan 23, 2014 4:51 PM
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I haven't tested on safari but chrome and i.e are good. Is there a way to fix it?
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pepatosp Jan 24, 2014 12:28 AM
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I haven't tested on safari but chrome and i.e are good. Is there a way to fix it?

I don't know if it is possible to fixed by changes on the client (api) code. Looks like some issue on FF 26. Can you use the browsers developer extensions (firebug, developer tools, etc) to compare how the request params are being generate for chrome/firefox? If FF is messing with the request by any chance, maybe you could construct the request and call the service rest api directly.
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ionarawilson Jan 24, 2014 6:54 AM
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I looked a the request params but FF 26 seems ok. Can you take a look at the images and let me know if you see anything that is messed up? Thanks

FF:
[ATTACH=CONFIG]30810[/ATTACH]

Chrome:
[ATTACH=CONFIG]30811[/ATTACH]
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- FF26.jpg47.1 KB
- Chrome32.jpg37.8 KB
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DSwingley-esristaff Jan 24, 2014 7:22 AM
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This looks like a problem with FF's integrated pdf viewer. I can repro this by viewing this pdf (generated by the print sample linked above) in FF26: http://sampleserver6.arcgisonline.com/arcgis/rest/directories/arcgisoutput/Utilities/PrintingTools_GPServer/_ags_b75dd086e3464dcb9c03da982c7f1464.pdf

Viewing the same pdf in Chrome displays without issue.

FF had a similar issue recently but the discussion around it says FF 24 and 25 were affected: https://support.mozilla.org/en-US/questions/975146
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ionarawilson Jan 24, 2014 7:24 AM
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You are totally right! When I save the PDF and open in another viewer, the PDF is fine! Thank you for sorting this out for me!!! I appreciate your help. Now I can use the code with more confidence!
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