Embedded group loads slow in web page

[MichaelCarson4]

I have a web page that has embedded groups in it.  The web page loads quickly but the embedded groups load very slowly (7 to 10 seconds) or not at all.  The web page is http://gis.burbankca.gov .  What can be done to speed them up?

[MikeMinami]

Yes, I agree it's a little slow. I don't think there's much you can do. The request to get the group and its content seems slow. I'll see if there's anything we can do. Is this something that just started happening?

Thanks,

Mike

[MichaelCarson4]

It has always been slow, but the group not being displayed seemed to start happening this week.  It was displaying last week but took it's time to appear.

[KellyHutchins]

I took a look at the requests for the two groups you are displaying on the page. For the 'Map Catalog' group the search doesn't return any items. Are you sure the group has public web maps? Here's the request. If you look at this in a browser you'll see that it returns 0 items:

http://burbankca.maps.arcgis.com/sharing/rest/search?num=12&start=0&sortField=modified&sortOrder=des...

[MichaelCarson4]

Yes, there are two items in the group, and they are also public:

http://www.arcgis.com/home/item.html?id=d08ea48a539b43c78c5a7f4b1909a094
http://www.arcgis.com/home/item.html?id=a9e751e958c54c6e9591784131a26ac3

They point to PDF files.

Here is the group:

http://www.arcgis.com/home/group.html?owner=michael.carson&title=Public%20Maps

[KellyHutchins]

Hi Michael,

Looks like both of the items in that group have a type of 'Document Link'. The embedded gallery, at this release, only supports items with a type of Web Map and Web Mapping Application. We may add support for displaying additional item types in a future release.

Kelly

[MichaelCarson4]

Hmm.  It has been working for the past 3 weeks until this week!  So someone must have updated ArcGIS Online to plug the hole!  Really, I don't see why you do this, who cares if it is a web map or document link, or whatever.

I guess the real question here is that if it was working, why not now?  I think the "future release functionality" was working fine until it was turned off.

Thanks for your help though.  I appreciate your time troubleshooting.

mike

[KellyHutchins]

We updated the site with a fix for this issue. Can you re-test and let me know if it has resolved the issue with non Web Map and App items appearing in the gallery.

[MichaelCarson4]

Thanks!  Verified working with documents again.  -mike

[MichaelCarson4]

Looks like a new problem popped up.  When you try to add a document item, it states that the file already exists (and the file is on my own server):

[ATTACH=CONFIG]27632[/ATTACH]

Not sure if that problem happened after the fix.