Network Analyst: Calculating route distances on a network

Discussion created by tgar on Sep 1, 2011
Latest reply on Oct 5, 2011 by jsandhu-esristaff

I have a question on NA and the calculation of routes and would be glad if somebody could help easily:
Within NA I run an closest facilities analysis between facility and incidents points. Those points are not located directly on the network, that is why NA has to snap from the points (as starting point) to the network - "walking" on the network and snapping to the ending point.
Unfortunately NA is now calculating only the distances on the network itself, not the "Snapping distances" between the points an the network.
Does somebody know, whether there is a simple adjustment within the NA menus somewhere, to calculate also those "snapping" distances?

Thanks in advance, Theresa