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Linked custom webmap issues at field app

Question asked by nadiguy on Sep 15, 2020
Latest reply on Sep 21, 2020 by nadiguy

We are experiencing some issues with the webmap that linked to the survey.

Our survey linked to custom web map which is set as the default basemap.

Most of the times it doesn't show up when the user is trying to locate the spot of the survey. Instead it arrives as a grey background:

 

 

The map is shared only with authorized group of users, the same one that authorized to work with a survey it linked to.

 

Does anyone have any suggestions?

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