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Duplicate records captured in collector

Question asked by eanastas on Nov 26, 2019
Latest reply on Dec 9, 2019 by eanastas

When working online using collector there were significant numbers of duplicated entries each night (10-15%).  Duplication's have occurred when using both normal phone signal and the boosters, and across multiple site locations across Victoria. This has only been noted when using the 'new' collector for Arcgis 19.0.2. Is anyone able to advice as to why this might be happening? Could it have something to do with connectivity drop outs if they are working in remote areas where connectivity might be intermittent.

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