Cannot take Collector app maps offline

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12-08-2019 09:14 PM
SteveTaylor6
Occasional Contributor

Collector app on all platforms has suddenly stopped letting you take a map off-line. This issue no doubt relates to the other issue I posted today about Collector app on-device edits on all platforms not syncing.  ArcGIS on-line and Collector app on-line still working.

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MiaogengZhang
Esri Regular Contributor

ArcGIS Online Health Dashboard shows the issue should be resolved. Originally services5.arcgis.com experienced intermittent performance issue. 

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16 Replies
ShawnCapararo
New Contributor II

My organisation is also experiencing this issue. Both creation and syncing of offline maps is not working. We first noticed this at 8:00 AEST.

I have opened a support case with ESRI Australia who have escalated it to ESRI Inc.

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ClayDonaldsonSWCA
Occasional Contributor

Our organization has been having reports of this issue since 12/6/2019. We can publish, but any attempts to download or sync are timing out or showing an error.

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MiaogengZhang
Esri Regular Contributor

ArcGIS Online Health Dashboard shows the issue should be resolved. Originally services5.arcgis.com experienced intermittent performance issue. 

ClayDonaldsonSWCA
Occasional Contributor

Yes, however I am on services1 and we are still experiencing a similar issue.

Can anyone else on services1 report if they are having issues?

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SteveTaylor6
Occasional Contributor

Still not working. I wish they would not say it is fixed when it clearly is not.

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ShawnCapararo
New Contributor II

We are still experiencing the issue at 07:15 AEST 10/12/19.

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SteveTaylor6
Occasional Contributor

Still not working. This is extremely disruptive to our remote area Rangers and contractors. Two sync issues within a few months caused by esri, is leading to a loss of confidence by my field staff in using Collector app for off line mapping.

MiaogengZhang
Esri Regular Contributor

Clay DonaldsonShawn CapararoSteve Taylor‌ The issue with servces1.arcgis.com should be resolved now. You need to resubmit the job. 

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ShawnCapararo
New Contributor II

Thanks. We seem to be back in action at 10:00 AEST 10/12/19.