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Receiving error failed to validate license counts

Question asked by on Oct 16, 2019
Latest reply on Jan 27, 2020 by JQuinn-esristaff

We are receiving the same two error's in our arcgis Enterprise Portal logs every 10 minutes on the dot saying "Failed to validate license counts. Failed to validate License counts". Followed by the next error saying "Failed to validate license counts. org.postgresql.util.PSQLException: This connection has been closed."


we are running an HA portal environment everything is at version 10.7.1 with 2 portal servers, 2 arcgis servers joined, and a primary and secondary relational datastore. If I reboot the primary portal machine the seconday machine starts saying the same error every 10 minutes. If I perform a restore of our enterprise using the webgisdr tool the error will be gone after the restore and it will stay gone until I reboot the primary portal server, when the standby becomes the primary the error comes back and does not go away again. This doesnt seem to be causing any issues with portal that I can tell except that its annoying and filling up my logs like crazy.


I have had a ticket with ESRI support open for about a month now and they still aren't sure whats causing it yet. Has anyone here had this problem or have any ideas what could cause it?


image of error