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Survey 123 Data in Sent folder not received in database.

Question asked by TLongSUGF on Oct 10, 2019
Latest reply on Oct 10, 2019 by Philip.Wilson-esristaff

I have had several instances were records in the sent folder of Survey 123 Version 3.5 (has happened with several versions) Windows was not received in in the feature class.  Records are sent over the course of 3 months then reports are generated.  At this time it is realized that records in the Sent folder are not in the database, they must be copied and resent.  

 

We are in a rural area and the internet connection is over a wireless transmission for a a short distance. 

 

These records are labeled as Sent in Survey123, however, they are not received.  I plan on adding email alerts for the operators so they can alert me when data is not received.  

 

Does Survey123 confirm the data was sent and received, it would not appear so.  I do suspect it is due to our network setup in this particular scenario (but would like Survey123 to alert on this).  I have hundreds of records send a week over WiFi and 4G that have not had this issue.

 

Is the data sent over TCP or UDP connection?

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