AnsweredAssumed Answered

ArcGIS Online pricing with existing ArcGIS For Desktop license.

Question asked by ramgllc on May 6, 2019
Latest reply on May 8, 2019 by KGerrow-esristaff

This is a question about ArcGIS Online pricing and use of the Collector App for customers who already have an ArcGIS for Desktop Single Use license and are current on maintenance.

 

We thought that our purchase of the ArcGIS for Desktop Single Use license would allow us to use the Collector app in conjunction with ArcGIS online. But now we are finding that when we try to log on to the collector app, we are not able to log on to the Collector app, we are not able to sign in and are getting the error message, "Public accounts are not supported."

 

Were we mistaken, and are we actually going to have to purchase a separate subscription to ArcGIS Online?

 

We'll be asking this of our account representative, too, but thought we'd ask here, too.

 

Thanks in advance for any assistance.

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