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Can't add user to workforce

Question asked by btkinal_SyrUniv on Sep 28, 2018

I am getting an error message when adding a new mobile worker saying "Unable to add user" when attempting to add them. The user is coming form outside our organization, however I have several other workers from that organization as mobile workers, I checked with the AGOL admin from their org. and their roll/privileges/settings are the same as the others from the organization. Any thoughts on trouble shooting this?