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I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

Question asked by maxwellmapping on Apr 8, 2018
Latest reply on Aug 30, 2018 by JTedrick-esristaff

I am sharing a survey with non esri users for a fiels survey. Most of them are able to load with no problems but a handful of users get "unpacking errors". Any ideas?