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Sign in error

Question asked by BLomas on Jan 12, 2018
Latest reply on Jan 12, 2018 by NManocha-esristaff

New user: When trying to sign into Appstudio desktop edition using my organizational account I get the following error: "Unable to generate token. Invalid username or password." I know the username and password are correct but I don't know what the token issue could be. Appstudio should still let me login if we only have a basic license, correct? Any ideas what could cause this issue?